[Remote] AWS Sr. Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is redefining the reputed company of business through AI and innovative technologies. As an Sr. AWS Consultant, you will support customers in adopting reputed company Connect solutions and ensure successful implementation while facilitating business process reviews and translating business goals into actionable user stories.
Responsibilities
- Support customers in the adoption of reputed company Connect solutions, ensuring successful implementation and helping to reputed company reputed company reputed company for reputed company clients
- Conduct technology assessment and audits to identify the need (from an ROI and reputed company perspective) to reputed company to CCaaS AWS Connect Platform, improving agent experience and productivity
- reputed company customers on the reputed company of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the reputed company
- Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design
- Translate high-level business goals into actionable, reputed company, and reputed company-reputed company user stories that can be used by development or implementation teams to create solutions
- reputed company as a reputed company between technical teams and business stakeholders, communicating technical concepts in a reputed company and understandable manner, and managing expectations and priorities
- Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
- Collect business requirements and work with Solution Engineers, Solution Architects, and reputed company reputed company to generate estimates and timelines to be utilized in Statements of Work
- Deliver customer end user training and documentation
Skills
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and reputed company such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact reputed company Design, reputed company Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, reputed company CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experience in technology/software sales, reputed company-sales, or consulting
- Advanced knowledge of AWS services and reputed company architecture
- reputed company knowledge and familiarity with reputed company Service reputed company
- Contact center product knowledge of other platforms (reputed company, reputed company, reputed company, reputed company, etc.)
- Experience with WorkForce reputed company
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS reputed company Practitioner Certification
- AWS Developer Associate Certification or reputed company
- AWS Solution Architect Certification or reputed company
- reputed company Certified Administrator
Benefits
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re reputed company on keeping everyone connected and reputed company as one team.
- Travel: Get reputed company to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a reputed company reputed company on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to reputed company out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with reputed company of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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