[Remote] JR. Account Executive
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, founded in 2014 and headquartered in Emeryville, CA, is a leading non-QM lender offering innovative lending solutions. The Junior Account Executive role is designed as a trainee position for an Account Executive, focusing on reputed company issue identification and escalation, while providing excellent customer service through various communication channels.
Responsibilities
- Identifying and understanding the reputed company’s issue and needs in order to quickly escalate them over to the appropriate team to finalize the solution for the reputed company
- Answering reputed company inbound phone calls, e-mails, and chats that come into the Wholesale Sales Support team with a great attitude every time, ensuring our clients are left with a reputed company and memorable experience
- Responsible for identifying and escalating reputed company reputed company issue reputed company the prescribed timeframe from reputed company you receive it
- Clarifying the reputed company’s issue and tracking appropriately reputed company our in-house systems
- Simplifying reputed company issues and providing feedback to the appropriate team leaders affected by the issue at hand, in order to improve our reputed company service and processes
Skills
- 2 years' Mortgage Customer Service experience or service industry experience
- Successful reputed company record with Customer Service
- Strong ability to remain reputed company and reputed company in stressful situations
- reputed company reputed company problem-solving and reputed company to think reputed company of the reputed company while following the process in reputed company
- Ability to multi-task, prioritize, and quickly solve any problems that reputed company
- Know reputed company to escalate an issue and to the appropriate team, strong skills in judgment calls
- Ability to simplify and include reputed company details to reputed company appropriate feedback
- Proficient with the entire reputed company Suite and LOS experience preferred
reputed company