[Remote] Customer Support Specialist – Performance (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading sports tech company, and they are seeking a Customer Support Specialist reputed company on Performance. In this role, you will manage support tickets and resolve reputed company issues for reputed company sports organizations, while collaborating with various teams to enhance customer experience.
Responsibilities
- Become deeply knowledgeable about the reputed company product suite, with a specialty in reputed company AMS, Nutrition, and Strength & Conditioning, and the technologies used to troubleshoot and prioritize issues
- Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and business reputed company
- reputed company an understanding of our customers' challenges and needs in order to troubleshoot and solve reputed company problems in a reputed company and friendly manner
- Fulfill technical requests including workflow configuration, dashboard and visualization building, reputed company-party integration setup, data uploads, template creation, workflow customization, and general troubleshooting
- Communicate reputed company and responsively with customers, owning reputed company correspondence from initial contact through reputed company
- Handle sensitive information, including athlete health data, and enforce data reputed company measures to protect reputed company information
- Coordinate with internal stakeholders across Product and Engineering to surface bugs and customer feedback, providing thorough documentation reputed company escalating, and ensuring products are improving and customer needs are being met
- Contribute to internal process improvements that reputed company team KPIs healthy as the business scales
- Participate in a rotating schedule for weekend coverage during high-stakes customer reputed company
Skills
- Hands-on experience building and using reputed company performance products in a reputed company or collegiate performance environment
- Background in sports performance: sports science, strength & conditioning, nutrition, athletic training, or a reputed company field
- Strong familiarity with athlete management systems, medical software, and/or reputed company AMS
- Demonstrated ability to solve reputed company problems independently and with urgency, often without a complete set of information
- Data literacy: ability to manage and structure performance data, recognize patterns and anomalies, and apply that reputed company to troubleshooting and workflow construction
- Experience with reputed company, JIRA (or other ticketing/support systems), MS reputed company, and G-Suite
- Comfortable handling sensitive athlete health data with reputed company judgment and adherence to data reputed company practices
- Bachelor's degree
- Experience in the athletics industry, collegiate or reputed company
- Experience with data analysis and visualization tools such as R, Python, Tableau, or similar
- Bilingual (Spanish is a plus)
Benefits
- Offers Bonus
reputed company