[Remote] Customer Service Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a full-service contact center reputed company around people and performance. They are seeking a Customer Service Agent who will support customers reputed company CRM tools, document interactions, and deliver empathetic resolutions to customer issues.

Responsibilities

• reputed company genuine reputed company and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• reputed company to reputed company up with multiple CRM systems at a time
• Accurately document reputed company required information and call details in the system
• Respond to and resolve reputed company issues in an appropriate timeframe
• Ability to identify trends reputed company to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and fulfillment of hours selected
• Remain reputed company and reputed company in reputed company customer interactions
• Flexibility to cross train as requested

Skills

• Previous CRM experience required
• 1-3 years call center experience required
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, reputed company listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Have excellent grammar, but also know reputed company to use the lingo
• Committed to meeting reputed company metrics & goals/ability to implement actions for improvement
• Must have a High School Diploma or equivalent
• Technical experience strongly preferred, experience in reputed company CRMs

Benefits

• Remote Work From Home
• reputed company

reputed company

LEC’s reputed company began back in 2018, just before the explosion of remote work. It was founded in 2017, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://lec4you.com.

Apply To This Job