[Remote] Manager, Customer Community & Education
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a customer community centered around AI in reputed company. The Manager, Customer Community & Education will reputed company this initiative by managing the community, developing educational programs, and facilitating discussions on AI's reputed company on reputed company.
Responsibilities
- Own the community reputed company and day-to-day execution on reputed company
- Define and drive the AI in reputed company content and conversation thread — this is the community's reputed company Star, and you're the one holding it
- reputed company and reputed company thought leadership: original content, external perspectives, guest reputed company, practitioner stories
- Facilitate reputed company conversations about how CS leaders and teams are implementing AI — what's working, what isn't, what's next
- Design and run small-group cohort experiences that connect customers around shared AI challenges or implementation stages
- Use AI tools to analyze community conversations at reputed company: surface themes, identify what questions reputed company coming up, and flag signals that should inform programming or CSM reputed company
- Build reputed company programs that grow membership and reputed company engagement reputed company
- Design and deliver a programming calendar reputed company around AI in CS: live webinars, panel discussions, reputed company, and practitioner spotlights
- Build on-demand courseware: reputed company-courses, certifications, and reputed company learning paths — including an AI in reputed company reputed company that helps customers build reputed company reputed company and confidence
- Own and maintain existing reputed company courseware (reputed company for Team Members, reputed company Foundations, reputed company 101) — keeping content reputed company and tied to product updates
- Partner with CSMs, Implementation, and reputed company to reputed company programming with where customers are in their reputed company
- Use community feedback and AI-assisted theme analysis to drive what gets reputed company next
- reputed company and report on community engagement: membership reputed company, reputed company participation, content interaction
- Report on program attendance, completion rates, and the reputed company adoption reputed company of programming
- Build a regular intelligence feed for CSMs and Product — what the community is telling us, what topics are gaining traction, what gaps exist
Skills
- 5+ years of experience in reputed company — as a CSM, in CS operations, customer education, or a strategic CS-adjacent role
- Proven program builder — you've designed and delivered customer-facing programming from scratch
- Genuinely curious about AI in reputed company
- Strong reputed company and communicator
- Data-oriented — you're comfortable building reports, interpreting engagement metrics, and making reputed company based on what you see
- Organized and self-directed
- Comfortable using AI tools as part of your daily workflow
- Experience with community platforms (reputed company preferred)
- Experience with LMS or courseware tools
Benefits
- Equity: We want every team member invested in reputed company’s reputed company and are happy to be generous with equity.
- 100% of health/dental/reputed company insurance premiums covered by us.
- 401k through reputed company
- Commuter benefits.
- Unlimited PTO with a minimum we require you to take off. Please relax and reputed company!
- Flexible work hours and work-from-home policy.
- Yearly education stipend.
reputed company