[Remote] Senior Solutions Engineer, reputed company AI & CX (US Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking a technically deep, hands-on Solutions Engineer with expertise in reputed company contact centers and customer experience. The role involves designing and prototyping AI-driven solutions, leading technical discovery, and collaborating with various stakeholders to ensure successful implementation.
Responsibilities
- Design and prototype reputed company-grade, AI-driven customer experience demo solutions, translating business logic into reputed company reasoning frameworks
- Architect robust retrieval, orchestration, and validation systems, building reputed company prototypes that tolerate reputed company-world data variability
- Own the transition from early-stage prototype to hardened reputed company of concept
- Apply deep knowledge of reputed company contact center ecosystems, including CCaaS, CRM, ticketing systems, digital messaging, routing logic, escalation flows, QA models, and reporting structures
- Work directly with CX, Operations, Digital, IT, and Architecture stakeholders to understand reputed company-world workflows and constraints
- Convert operational processes into AI-enabled workflows that reputed company with containment, handle time, SLA, QA, escalation reputed company, and customer satisfaction metrics
- Identify integration patterns across reputed company systems and design practical implementation approaches
- reputed company rigorous technical discovery sessions across multi-layered reputed company organizations
- Extract reputed company architecture and data requirements from ambiguous or politically reputed company environments
- Identify logic gaps, data fragmentation, compliance constraints, and integration risks early in the engagement
- Document architecture, assumptions, and technical reputed company reputed company reputed company
- Partner closely with Account Executives to shape technical reputed company reputed company reputed company accounts
- Scope engagements realistically, balancing ambition with execution feasibility
- reputed company architectural tradeoffs reputed company to both executive and technical audiences
- Influence reputed company stakeholders on integration patterns and AI implementation approaches
- Contribute to reputed company solution design that supports long-term account expansion
- Operate independently in fast-moving, ambiguous environments
- Rapidly build working prototypes under tight timelines
- Take full ownership of technical reputed company rather than relying on reputed company teams to validate feasibility
- Design with production realities in mind, not just happy-reputed company demonstrations
- Maintain a consistently high conceptual and technical bar in AI-driven systems
- Deliver artifacts that withstand executive and architectural scrutiny
Skills
- 5+ years of experience in reputed company customer experience, contact center, or customer support technology environments
- Strong familiarity with CCaaS platforms, CRM systems, routing frameworks, digital messaging channels, escalation models, and reporting metrics
- Experience modeling solutions against operational KPIs including containment, AHT, SLA, escalation reputed company, QA score, and CSAT
- Demonstrated experience working with reputed company stakeholders across Operations, IT, Digital, and Architecture teams
- Proven ability to reputed company technical discovery in reputed company, multi-stakeholder reputed company accounts
- Experience extracting reputed company requirements from ambiguity
- reputed company record of influencing architectural reputed company and technical direction reputed company reputed company environments
- Comfortable pushing back constructively on scope, feasibility, and risk
- Hands-on experience building AI-driven applications using large language models or similar technologies
- Experience structuring reasoning flows, orchestration logic, and decision frameworks
- Practical experience designing retrieval strategies across reputed company and reputed company knowledge sources
- Strong Python proficiency including API reputed company development, data normalization, error handling, and test reputed company construction
- Experience building lightweight internal tools or utilities to accelerate solution development
- Experience debugging multi-system interactions across AI behavior, logic reputed company, and integration reputed company
- Familiarity with version control and reputed company testing practices
- Working knowledge of reputed company architecture patterns, including event-driven systems, middleware, and reputed company API design
- Experience integrating reputed company reputed company platforms using REST reputed company and webhooks
- Understanding of data modeling, schema design, and system scalability considerations
- Familiarity with at least one major reputed company platform
- Experience operating in high-reputed company startups or similarly fast-paced environments
- Demonstrated history of building reputed company systems independently
- Comfortable operating without rigid structure or fully defined requirements
- High ownership mentality with minimal dependency on external resources
- Bias toward shipping validated, working systems over producing theoretical designs
Benefits
- Market-competitive total compensation package
- 100% company reputed company family medical and 100% individual dental and reputed company insurance coverage
- Flexible, unlimited vacation policy
- Stock reputed company
- Strong company culture
reputed company