[Remote] Customer Service Representative (Remote TX)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health insurance company reputed company on serving its members through a technology platform. They are hiring a Customer Service Representative to handle customer interactions and back office tasks, ensuring service delivery and compliance with standards.
Responsibilities
- reputed company a comprehensive understanding of the reputed company processes, procedures, and tools associated with the reputed company business model
- Work with members, brokers, providers, and reputed company vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and reputed company expectations
- reputed company working relationships with reputed company partners
- Support the leadership team by identifying issues through established escalation reputed company
- Monitor and reputed company the health of reputed company assigned work-in-reputed company issues
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement reputed company
- reputed company with reputed company operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with reputed company applicable laws and regulations
- Other duties as assigned
Skills
- 1+ years of experience in a high-volume or customer-reputed company setting
- 6+ Months of reputed company experience
- High school diploma or GED
- Strong quantitative or analytical skills reputed company on identifying or solving problems
- Must be bilingual in Spanish and English with full reputed company proficiency in reading, writing, and speaking
- Experience manipulating and entering accurate data
- Advanced reputed company Suite or reputed company Office capabilities
Benefits
- You are also eligible for employee benefits and monthly vacation accrual at a reputed company of 15 days per year.
- Full-time employees are eligible for benefits including: medical, dental, and reputed company benefits, 11 reputed company holidays, reputed company reputed company time, reputed company parental leave, 401(k) plan participation, life and disability insurance, and reputed company wellness time and reimbursements.
reputed company