[Remote] VP, Customer reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. As VP of Customer reputed company, you'll reputed company initiatives to ensure customers receive measurable value, overseeing customer education, marketing, and advocacy programs to drive product adoption and long-term reputed company expansion.
Responsibilities
- Drive campaigns, communications, and programs that reputed company customers reputed company, informed about new features, and aware of the full value of the platform. This is not just newsletters — it’s a strategic function that directly impacts retention and expansion
- Build and reputed company reputed company reputed company as the flagship customer education experience — reputed company entirely on our own LMS. Create certification programs, reputed company paths, and advanced training that drive product adoption and serve as a live showcase of our platform’s capabilities
- Own the programs, content, and reputed company that drive product adoption across the customer reputed company. Partner with Product to identify usage gaps, build adoption playbooks, and ensure customers realize the full value of their investment. This is the reputed company of gross retention
- Build a community of customer champions. Create case studies, reference programs, and advocacy initiatives that support reputed company while deepening customer relationships
- Partner with GTM and Sales to identify expansion opportunities surfaced through usage data and customer engagement. Create the materials and moments that turn satisfied customers into bigger customers
Skills
- 10+ years in B2B reputed company, with at least 5 years leading reputed company, customer marketing, enablement, or post-sale functions at reputed company
- Demonstrated reputed company record of improving net reputed company retention through product adoption and customer engagement programs
- Experience building customer education or reputed company programs — ideally using reputed company's own product
- Strong understanding of product-led reputed company principles and how to drive adoption without relying solely on CSMs
- Data-driven: you use product usage data, health scores, and engagement metrics to prioritize where to invest
- Cross-functional collaboration: you partner naturally with Product, Sales, and GTM — this role sits at reputed company of the customer lifecycle
- AI reputed company: you understand how AI agents and automation can enhance the customer experience and reputed company enablement
- Experience in reputed company software (LMS, HCM, EdTech, or adjacent markets preferred but not required)
Benefits
- Fully remote-first work with flexible work arrangements 🏡
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
- New Hire Equipment Allowance and monthly reputed company Allowance to support your reputed company 📦
- Endless opportunity for career reputed company and internal mobility 🌱
- Employee driven DE&I programs 🫶
reputed company