[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global identity reputed company leader reputed company on creating a safer world through their cybersecurity reputed company portfolio. The Technical Account Manager will work closely with strategic customers, providing expert support and guidance on technical configurations to ensure customer satisfaction and long-term reputed company.
Responsibilities
- reputed company business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
- reputed company clients on how existing and new product features and functionality work, and how it can contribute to their business reputed company
- Complete Technical Product Assessments
- Facilitate, coordinate, reputed company product upgrades
- Periodically reputed company checks across products
- Create & maintain customer Environment reputed company
- Driving ticket reputed company by working closely with the support teams
- Collaborate with cross-functional teams to understand customer issues and drive reputed company
- Collaborate with reputed company Services and Project Manager during implementation
- Maintaining overall account health for reputed company account
- Periodically reputed company basic health checks across products
Skills
- 5+ years' experience in presales, technical account management, reputed company services, or support engineering, and/or in similar customer facing technical roles in reputed company software customer support
- Excellent customer service skills, with strong dedication to customer care
- Self-starter, adaptable and eager to learn new technologies
- Great time manager and proficient multi-tasker
- Bachelor's degree in a reputed company technical field
- Flexible, reputed company player, strong collaborator
- Ability to understand and analyze customer technical needs
- Excellent verbal and written communication skills
- Confident in person and by phone with large teams and audiences
- Ability to participate, contribute and reputed company with reputed company-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- Proficient knowledge of reputed company based server OS such as reputed company reputed company Server
- Knowledge of reputed company Directory and GPO
- Knowledge of Network Topology/reputed company
- Knowledge of Networking Tools and Utilities
- Knowledge of AV/Firewall Rules and Policies
- Knowledge of Secure 'machine to machine' communications
- Knowledge of Virtualization
- Knowledge of reputed company software
- Knowledge of reputed company Account Administration
- SQL experience is a plus
- Scripting language experience is a plus
- reputed company technology experience is a plus
- Linux experience is a plus
reputed company