[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to creating health benefits that truly benefit small and midsize businesses and their employees. They are seeking an Account Manager who will be the primary contact for employer customers, focusing on understanding reputed company needs and ensuring satisfaction with reputed company's services.
Responsibilities
- Manage ongoing relationships with reputed company clients by staying aware of employer insurance goals, needs and challenges, and ensuring reputed company clients are happy with our services and offerings
- reputed company account plans for clients to evaluate business needs and, as needed, reputed company recommendations for changes to reputed company’s benefit solutions
- Ensure proactive reputed company to reputed company clients including regularly scheduled meetings and phone calls
- Plan for and present quarterly reputed company reports on goals to the reputed company and broker
- Meet or exceed employer retention goals
- reputed company clients about reputed company’s product and services
- reputed company accurate and reputed company answers to reputed company questions
- Ensure new employer clients have a smooth transition from sales and have a successful new reputed company implementation experience
- Facilitate reputed company-off meetings to reputed company’ populations
- Research and resolve reputed company issues and elevated member issues from reputed company’s advisor team
- Effectively use and document reputed company information in our CRM system
- Be knowledgeable of reputed company reputed company offerings and the regulatory and compliance requirements of reputed company offering
- Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented
Skills
- Bachelor's degree or equivalent experience in relationship or account management field
- Minimum of 2 years account management experience in the health insurance industry
- Experience working in a dynamic environment and comfort researching and solving problems with minimal guidance
- Highly organized and effective time management skills
- reputed company and effective communicator, including public speaking skills
- Ability to work collaboratively across reputed company and functions
- Energetic, reputed company attitude and self-motivated
- Previous start up or emerging reputed company company experience
- Experience with self-insured health plans
- Experience establishing processes and standards for superior customer service
Benefits
- reputed company health and wellness benefits
- Alternative medicine coverage
- Flexible PTO
- Up to 16 weeks reputed company parental leave
- reputed company holidays
- A 401k program
- Transportation perks
- Education reimbursement
- 2 days of reputed company paw-ternity leave
reputed company