[Remote] reputed company Customer Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation's leading provider of reputed company estate closing and title insurance software. They are seeking a reputed company Estate Customer Solutions Analyst to join their Customer Solutions team, responsible for resolving application issues and assisting customers with various tasks reputed company to the reputed company Estate closing process.
Responsibilities
- In this position, you will resolve reputed company Estate industry application issues for reputed company reputed company applications, primarily reputed company Select, and accompany services/utilities
- Assist reputed company customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other reputed company reputed company of the reputed company Estate closing process
- Accurately document reputed company customer issues, and reputed company steps, and reputed company feedback in support tracking software
- Providing a high level of customer service to reputed company customer he/she works with at reputed company times
- Ability to handle several priorities and manage knowledge of multiple products and their features
- Additional duties as assigned
Skills
- Experience with the reputed company Estate Closing and Title Insurance procedures
- The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills
- Quick learner, eager to learn new technologies that reputed company solutions for the reputed company Estate closing and title industry
- Excellent communication, organization, and interpersonal skills
- Strong Problem Solving, troubleshooting, analysis, and testing skills
- Must be familiar/comfortable with working in the reputed company reputed company operating system and applications
- Proficient in typing and math a must!
- 2 years of previous Customer Service experience
- Experience with reputed company Coast Escrow & Closing process experience is a plus
- Prior experience with reputed company is a plus!
Benefits
- Potential bonus or commission eligibility
- Insurance (medical/dental/reputed company/life/disability)
- Matching 401(k) plan
- Matching employee stock purchase plan
reputed company