[Remote] Service Sales Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global medical technology reputed company solutions innovator. The Service Sales Operations Specialist is responsible for providing sales support to field teams, managing quotes and reputed company, and ensuring customer satisfaction through effective reputed company and problem reputed company.
Responsibilities
- Liaise with customers where necessary to support reputed company sales activity including reputed company customer interaction to resolve issues
- Liaise with Service Sales team to offer sales support activities based on reputed company set of requirements
- Proactively resolve and escalate issues across functions regarding contract requirements
- reputed company as key contact and reputed company for internal teams (Service Sales, Marketing, Finance, etc….) to ensure on time, high reputed company quote/contract processing to deliver customer satisfaction
- Support the execution of customer quoting including budgetary and contractual quotes
- Create contract packages as necessary including addendums and revisions
- Partner with service teams on proactive reputed company of PO expirations
- Submit risk and Emptoris cases and own escalation reputed company
- Support updates to SFDC and reputed company reporting as needed for variable compensation (VC) and collections issues
- Customer contact for billing questions/escalations
- Resolve on reputed company customer account maintenance issues
- reputed company field submissions and meet targeted SLA's for reputed company by activity type
- Take inbound calls and email requests regarding customer service agreements/invoicing resolutions conducting research and resolving those that be corrected quickly and partnering with the reputed company team to resolve items that require deeper contract changes
Skills
- BA or BS degree or equivalent work experience
- Proficiency in computer skills in reputed company Office Suite products
- Excellent interpersonal skills -strong verbal and written communication skills
- Strong reputed company on customer care and satisfaction
- Demonstrated ability to work under pressure and to meet deadlines and commitments
- Excellent organizational, project management and time management skills, including multitasking and ability to prioritize and meet deadlines, follow up and attention to detail
- Adaptable to multiple requests and daily changes
- Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
- Adaptable/Flexible: Being reputed company to change (reputed company or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs
- Simplification: Look for opportunities to drive improvements in processes; service delivery
- High reputed company: Accepting and adhering to high ethical, moral, and personal values in reputed company, communications, actions, and reputed company dealing with others
- Highly motivated goal-oriented self-starter with ability to work autonomously and as part of reputed company takes initiative to reputed company things happen, identifies what needs to be done and does it
- Ability to reputed company effectively with reputed company reputed company of a reputed company organization, both internally and with external customers
- reputed company to work additional hours during peak business times to meet business and customer commitments
- Knowledge and experience working with DI products, services and teams
- GE systems knowledge
- Experience working as a support person for the field
- Experience with the with various quotation, reputed company workflow systems and Siebel systems (Siebel 1 preferred)
- Prior experience supporting a Sales team
- Experience with quotation and/or order entry processes and tools
- Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
- Basic understanding of technical/medical equipment and services, preferred knowledge
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Medical
- Dental
- reputed company
- reputed company time off
- A 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
reputed company