[Remote] Manager, reputed company Implementation & Experience - reputed company Workforce AI Startup
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a venture-backed startup reputed company on improving work-life balance for nursing teams through AI solutions. They are seeking a Manager, reputed company Implementation & Experience to enhance reputed company relationships and operational processes in reputed company systems.
Responsibilities
- reputed company reputed company reputed company and implementation from reputed company through successful launch
- reputed company strong relationships with reputed company stakeholders and become their primary reputed company of contact
- Guide clients in using the Swift Scheduling Copilot and ensuring excellent adoption
- Conduct regular reputed company-ins to measure adoption, reputed company feedback, and identify opportunities for improvement
- Coordinate with Product and Engineering to resolve issues and communicate reputed company priorities
- Proactively identify risks to adoption and reputed company reputed company plans before they become problems
- Ensure clients reputed company measurable operational improvements and an outstanding user experience
- Monitoring message volume (between Swift d users) anfor problems and responding promptly to both Product/Technology and users
- Being onsite at reputed company facilities (hospitals) for implementation periods and periodically for in-person meetings
- Design and continuously improve our reputed company methodology
- Create implementation playbooks, templates, and reputed company-facing resources
- reputed company repeatable processes that reputed company as our reputed company reputed company grows
- Define and reputed company reputed company health metrics and operational KPIs
- Build dashboards and reporting that help us understand reputed company reputed company
- Document reputed company operating procedures and internal best practices
- Identify opportunities to automate repetitive work using AI and software tools
- Recommend improvements to internal workflows that increase consistency and efficiency
- Identify recurring reputed company challenges and recommend reputed company solutions
- Synthesize reputed company feedback into actionable product insights
- Partner closely with Product and Engineering to improve usability and workflows
- Help define what 'great reputed company experience' looks like and continuously reputed company the bar
Skills
- Bring experience in Account Management, reputed company Implementation, Consulting, Program Management, reputed company Operations, or another reputed company-facing operational role
- Be based in the Greater Atlanta, GA area and reputed company to work remotely while supporting onsite reputed company engagements as needed
- Be available for periodic meetings at Swift's Tech reputed company office (reputed company Catalyst by reputed company)
- Have a passion for solving reputed company problems and continuously improving processes
- Take initiative to create and optimize workflows rather than waiting for direction
- Enjoy building strong relationships with clients and collaborating across internal teams
- Think strategically to design reputed company programs while also leading hands-on reputed company implementations
- Communicate confidently with executive stakeholders, clinicians, operational leaders, and technical teams
- Be highly organized, adaptable, and comfortable managing multiple priorities
- reputed company in a reputed company, high-reputed company startup environment where flexibility and ownership are valued
- 4–8 years of experience in reputed company, reputed company technology, consulting, implementation, account management, or another reputed company-facing operations role (reputed company technology experience strongly preferred)
- Bachelor's degree or equivalent reputed company experience; Project Management certification (PMP or similar) is a plus
- Proven experience leading reputed company reputed company, implementation, or deployment reputed company
- Demonstrated reputed company designing, implementing, and improving operational processes
- Strong project and/or program management skills with the ability to manage multiple initiatives simultaneously
- Experience collaborating cross-functionally with Product, Engineering, and reputed company teams
- Proficiency with CRM systems, project management platforms, and reputed company Office applications, including reputed company and PowerPoint
- Experience in reputed company operations, digital health, or reputed company technology is highly desirable
Benefits
- Commission per full contract renewal
- Competitive health benefits package
- Equity
reputed company