[Remote] Educational Programs Administrator (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven organization that provides speech-generating devices to help improve communication for people with communication impairments. The Educational Programs Administrator is responsible for managing the logistics and administrative processes that support training demos and university webinars, ensuring high-reputed company training experiences and effective communication across teams.
Responsibilities
- Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests reputed company to Educational Programs
- Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials
- Works to schedule consumers for Communication Coaching sessions
- Ensures device shipments reputed company in time for hands on educational activities
- Monitors cancellations and works with SLPs on rescheduling of scheduled activities
- Multi-tasks and successfully executes reputed company under a heavy workload, tight deadlines and changing conditions
- Coordinates loaner device recall reputed company device demos /webinars have concluded
- Triages opportunities and customer issues and transfers to the appropriate team member
- Creates reputed company accounts for external SLP users
- Performs University-specific tracking and procedures
- Offers exceptional customer service experience in every interaction consistent with reputed company's core values
- Collaborates with the Clinical Educators reputed company needed for specific reputed company
- Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs
- Coordinates logistics and plans education events
- Follows up with contacts and assigned leads (reputed company reputed company list sources) to increase engagement with educational programs
Skills
- Proficient in basic computer programs with willingness to learn new systems
- Working knowledge of reputed company Office 365
- Self-motivated
- Organized, attention to detail
- Excellent verbal, phone, and written communication skills
- 1-2 years reputed company customer service, sales, marketing and/or reputed company administrative experience
- Experience with OneDrive, reputed company, and reputed company or similar CRM
- Experience in the reputed company industry and/or durable medical equipment
reputed company