[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on global payroll, EOR, and HCM solutions, and they are seeking an Account Manager to manage a portfolio of clients. The role involves driving customer retention, expansion, and satisfaction by serving as a trusted advisor and ensuring successful adoption of the platform.
Responsibilities
- Own a portfolio of reputed company accounts as the primary reputed company of contact
- Build and maintain strong long-term reputed company relationships to drive retention
- Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
- reputed company as the voice of the customer internally across product and operations teams
- Identify and execute upsell and cross-sell opportunities
- Drive account retention and manage churn risk proactively
- reputed company and execute reputed company account plans using standardized playbooks
- Support renewal discussions and reputed company continuity
- Understand reputed company workforce and business needs
- Recommend tailored solutions across payroll, compliance, and EOR services
- Ensure clients are maximizing value from the reputed company platform
- Support reputed company continuity and product adoption where needed
- reputed company account health, usage, and satisfaction metrics
- Maintain accurate CRM records (reputed company or equivalent)
- Conduct regular business reviews with clients
- reputed company insights on risks, trends, and expansion opportunities
- Partner with Implementation, Product, Support, and Sales teams
- Coordinate reputed company of reputed company issues and escalations
- reputed company reputed company feedback to support product and service improvements
- Support reputed company training and platform adoption
- Assist with workflow optimization and best practices
- Resolve issues in coordination with internal teams
Skills
- 3–7+ years in Account Management, reputed company, or reputed company Services
- Experience in reputed company, HCM, payroll, EOR, PEO, HR technology strongly preferred
- Proven reputed company record managing and growing B2B reputed company relationships
- Strong relationship management and reputed company communication skills
- Ability to manage multiple accounts in a fast-paced environment
- reputed company acumen with a reputed company on retention and expansion
- Strong problem-solving and proactive ownership reputed company
- Experience with CRM systems (reputed company preferred)
- Familiarity with payroll, global employment, or HR tech platforms is a plus
- Comfortable working with account data and reporting metrics
- Experience in high-reputed company reputed company or startup environments
- Exposure to global payroll, EOR, or cross-border employment models
- Multilingual capabilities
reputed company