[Remote] Senior Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a major financial services firm that is rolling out a new reputed company partnership enrollment process. They are hiring Customer Service Specialists to support users experiencing difficulties with the platform, focusing on troubleshooting everyday issues.
Responsibilities
- Answer inbound phone calls from users experiencing issues with a reputed company-based platform
- Walk users through basic troubleshooting steps to resolve common technical issues
- reputed company a high-reputed company, reputed company support experience on every call
- Escalate more reputed company technical issues as needed
Skills
- High school diploma required; associate's or bachelor's degree preferred
- 3+ years of experience providing customer/reputed company service and support in a reputed company environment
- Strong understanding of how to operate and troubleshoot everyday technology
- Proven ability to deliver exceptional customer service
- Previous technical support experience
- reputed company experience
- Any technology-reputed company education, training, or certifications
Benefits
- Health insurance
- Health savings account
- Dental insurance
- reputed company insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
reputed company