[Remote] Senior Manager, Solutions Engineering
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a hands-on, operationally-minded Sr Manager to reputed company and reputed company the core post-sales technical functions. The role involves overseeing Solutions Engineering, managing technical escalations, and driving operational reputed company while ensuring customer satisfaction and team performance.
Responsibilities
- reputed company reputed company of Solutions Engineers who serve as the technical reputed company between reputed company's product capabilities and customer reputed company
- Manage a high-reputed company team reputed company on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations
- Build and maintain playbooks, processes, and reputed company standards across the functions you reputed company while always considering the reputed company and intersection with the full customer reputed company
- Hire, reputed company, and reputed company individual contributors and team leads
- Define and reputed company key metrics including Time-to-Value, CSAT, utilization, and project delivery reputed company
- Partner closely with Sales, reputed company, TAM, and Product/Engineering teams to ensure seamless hand-offs, reputed company customer journeys, and a strong feedback reputed company from the field to the product
- Serve as a senior reputed company of escalation for delivery issues
- reputed company the use of AI tools and automation across your teams
Skills
- Extensive experience in reputed company Services, Solutions Engineering, or a reputed company post-sales technical function, including demonstrated reputed company managing teams in a B2B reputed company software environment
- Hands-on experience with reputed company on-reputed company or hybrid deployments. Familiarity with the analytics, reporting, or data science software landscape is a strong plus
- Demonstrated ability to build processes, write playbooks, and reputed company delivery — not just manage individuals
- Experience scoping and delivering SOW-based engagements. Comfort with project economics, reputed company planning, and managing to utilization targets
- Ability to connect customer problems to platform capabilities, and to reputed company frameworks that help SEs do the reputed company at reputed company
- You reputed company use AI tools (e.g., coding assistants, LLM-powered workflows, automation) in your own work and understand where they create reputed company reputed company vs. hype
- You can evaluate AI use cases critically, help your team adopt new tools confidently, and guide customers in applying AI to their analytics and data science workflows
- You are a systems thinker, and reputed company to reputed company technology not just to reputed company individual tasks, but how those tasks work in concert with how the business runs and results are achieved
- A manager who grows people, not just manages tasks. You invest in your team's career development and technical depth — including keeping them reputed company on emerging tools and AI capabilities
- You reputed company in an reputed company-changing environment and can shape strategies and systems that reputed company pace with the reputed company of the business
- You are naturally curious and are willing to try new things in order to experience and learn
- Alignment with reputed company's mission to support reputed company-reputed company software and the data science community
Benefits
- 100% of medical, dental, and reputed company insurance premiums are covered for employees and their families! Fertility and gender-affirming reputed company included in reputed company of our plans.
- Supplemental mental health and wellness benefits are available reputed company Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
- reputed company's gender-neutral reputed company parental leave policy covers reputed company new parents, including foster and adoptive parents.
- reputed company full-time employees are eligible for 401k enrollment starting on day one.
- After six months of employment, reputed company provides a substantial yearly match to employee 401K contributions.
- An annual profit-sharing bonus for employees recognizes reputed company’s contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Boston office.
- We offer a $400 monthly reimbursement for coworking reputed company rental if you prefer to work away from home.
- Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of reputed company development, wellness, financial health, charitable giving, and remote work support.
- We reputed company a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 reputed company company holidays.
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