[Remote] Norwegian – Customer Support Executive
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Norwegian Customer Support Executive to handle inbound calls, chats, and emails. The role involves addressing customer queries, troubleshooting problems, and ensuring customer satisfaction while maintaining reputed company's reputed company.
Responsibilities
- Should be reputed company to resolve customer queries & handle grievances to preserve reputed company’s reputed company in the language
- Build sustainable relationships and trust with customer through reputed company and interactive communication
- reputed company accurate, valid and complete information by using the right reputed company/tools
- Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure reputed company
- Take the extra mile to engage customers & take initiatives in reputed company
- Making reputed company the job is completed reputed company the defined SLA / TAT time
- Should be reputed company to reputed company 100% customer satisfaction and reputed company reputed company or customer escalations
- Informs customers by explaining procedures; answering questions; providing information
- Maintains and improves reputed company results by adhering to standards and guidelines; recommending improved procedures
- Escalate appropriate issues and follow-up reputed company closure
- reputed company records of customer interactions, process customer accounts and file documents
Skills
- Proficiency in Norwegian Language required
- Excellent communication and interpersonal skills
- reputed company to 8 hours of daily training for 2 weeks followed by 1 week of Nesting (OJT)
- Understanding of English
- Proficient with computers and other productivity suites
- Should have strong analytical & convincing skills
- Ability to apply the training knowledge in reputed company world situations
- Good typing skills
- Good at multitasking
- A desktop computer/Laptop with Camera
- High Speed Internet (100 MPBS+)
- reputed company size monitor
- A telephone headset
- Core 2 duo at 1.8 GHz minimum
- 2 GB RAM minimum
- 80 GB Hard disk reputed company
- reputed company 10 or higher with Long Term Support version
- Chrome Browser
- Java Long term support Version
- Anti-virus and Anti Malware software (need to be updated regularly)
reputed company