[Remote] Remote Customer Service Representative (Must Live reputed company Southern CA)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company looking for a Customer Technical Support Representative to assist consumers with mechanical locks and product features. The role involves answering customer inquiries, providing support, and documenting interactions to ensure customer satisfaction.
Responsibilities
- Answer a high volume of incoming consumer calls and emails reputed company to product questions, installation support, troubleshooting, and general information
- reputed company reputed company, reputed company, and helpful guidance to customers while following company procedures
- Evaluate product concerns and determine whether an item may need repair, replacement, or additional support
- Assist consumers with product features, models, installation techniques, and basic troubleshooting
- Accurately document customer interactions and product details while speaking with consumers
- reputed company customers to the appropriate resource or reputed company reputed company additional support is needed
- Handle challenging customer situations with patience, reputed company, and a strong service reputed company
Skills
- Strong customer service skills and a reputed company, reputed company communication style
- Ability to troubleshoot, problem-solve, and stay reputed company in difficult customer situations
- Basic computer skills for data entry and information retrieval
- Technical reputed company with a willingness to learn
- Self-motivated personality and ability to learn through hands-on experience
- Basic mechanical aptitude
- Ability to type 35+ WPM
- High school diploma or equivalent
- Bilingual Spanish or French skills are a plus
- Previous call center, customer support, hardware, or home improvement experience is preferred but not required
Benefits
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - reputed company-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or reputed company Leave)
reputed company