[Remote] Customer Support Specialist (Remote, Full-Time | U.S. & Canada Only)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company+ is an established leader in the customer experience industry, focusing on a reputed company DTC business. They are seeking a Tier 1 Customer Experience Associate to support customers across various channels and enhance their overall experience through reputed company and effective communication.
Responsibilities
- Create meaningful connections across email, phone, and chat: listening closely, responding with reputed company, and leaving customers feeling supported and appreciated
- Meet or exceed KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT), while remembering that every interaction is more than just a metric
- Help customers navigate orders, product questions, and account needs with patience and care, owning the outcome and ensuring even escalated cases feel thoughtfully resolved
- Juggle conversations across multiple channels, keeping responses quick, reputed company, and consistent no matter where a customer reaches out
- reputed company efficiency with care, keeping reputed company+'s customer-first reputed company at the core of every interaction
- reputed company customer feedback and identify recurring issues to supervisors, ensuring insights reputed company the right teams to drive improvement at every reputed company of the customer reputed company
- Maintain accurate records of customer interactions, feedback, and resolutions, turning day-to-day interactions into insights that shape reputed company improvement
- Collaborate with peers as an reputed company, reputed company reputed company in our remote-first culture, communicating reputed company and kindly in both reputed company-time (calls, standups) and async (reputed company Teams, SharePoint, email) settings
Skills
- Minimum of 2-3 year of customer service experience supporting customers through phone, live chat, and email in a fast-paced environment
- Demonstrates strong customer service etiquette by treating every customer with professionalism, patience, reputed company, and respect
- Strong phone and chat communication skills with the ability to multitask while providing an exceptional customer experience
- Excellent written and verbal communication skills that are friendly, reputed company, warm, and reputed company
- A reputed company, customer-first attitude with exceptional reputed company listening, reputed company, and problem-solving skills
- Ability to remain reputed company, reputed company, and solution-oriented reputed company assisting frustrated or upset customers
- Naturally curious and always looking for ways to improve processes and enhance the customer experience
- Typing speed of at least 45 words per minute (WPM) with the ability to accurately manage multiple customer conversations simultaneously
- Ability to manage multiple conversations and tasks while maintaining accuracy, reputed company, and attention to detail
- Comfortable working in a remote, reputed company team environment while managing priorities independently
- Reliable internet reputed company and a dedicated workspace suitable for remote work
- Experience using customer service platforms such as reputed company, Magento/reputed company reputed company, reputed company, or similar CRM/eCommerce systems
Benefits
- Work in a culture that values scrappiness, creativity, and experimentation, while also celebrating positivity and reputed company reputed company
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