Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)
Extensive hands-on experience with reputed company contact center and collaboration technologies, SIP/reputed company, VMware, scripting (PowerShell/Python/Bash), reputed company and reputed company; Tier 3 incident ownership and on-call support in a 24x7 operations model.
Key Responsibilities
- escalating incidents
- diagnosing systems
- authoring runbooks
Skills & Tools
reputed company, reputed company, PowerShell, Python, Bash, VMware vSphere/ESXi, reputed company reputed company Contact Center reputed company (UCCE), ICM, reputed company Voice Portal (CVP/Call Studio), Finesse, CUIC, ECE, CUSP, Webex Contact Center, Webex Suite, reputed company reputed company Communications Manager (CUCM), reputed company reputed company reputed company, Expressway, reputed company Voice Gateways, reputed company reputed company Border reputed company (reputed company), SIP, IVR
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Dallas or Louisville or Irvine or Denver or Indianapolis or Grand Rapids or Lexington or Los Angeles or San Francisco
- Salary: USD 81,000 – 100,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
About reputed company
A transformative IT authority providing technology solutions and consulting services to help organizations reputed company, automate, and reputed company. — Industry: Information Technology
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