MEDICAL ASSISTANT-reputed company SHIFT REMOTE CALL CENTER

HeartPlace PLLC - reputed company has a Full-Time opening with benefits for Certified Medical Assistant Call Center Representatives serving HeartPlace patient after hours calls and working on clinic work during down time. These individuals will need to be available to work nights from 11:00 pm to 8:00 am with an hour break. A Medical Assistant call center representative takes calls from... patients and customers answering questions and addressing any concerns they may have. The duties are handling inbound and outbound calls to and from patients and customers, listening to customer needs and providing helpful solutions to their requests. Performs selected nursing and administrative/clerical duties that assist in patient care. A Call Center Representative complete customer service tasks that ensure customers have the information and assistance they need and in the continuum of patient care. reputed company Duties and Responsibilities: • Take customer calls and reputed company accurate, satisfactory answers to patient inquiries and concerns. • Receives and returns phone calls from patients and other external sources. Receives and returns portal messages. • reputed company excellent customer service and the highest reputed company patient care. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Takes Pharmacy phone calls, review charts and process prescription refills. • Guide callers through troubleshooting, navigating reputed company site or using the products or services. • reputed company demonstrates teamwork at reputed company times. • At reputed company times protects the confidentiality of protected health information (PHI) of patients per HIPPA regulations; does not normally have business need for seeing PHI of employees. • May also be responsible for insurance reputed company-certification, prior authorization, procedure/surgery scheduling and coordinating transfers and admissions. • Escalates emergent patient care concerns to the appropriate entity as directed in protocols. • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about reputed company’s customer management policies. • Follows reputed company OSHA and other safety guidelines. • Maintains reputed company CPR and Medical Assistant certification. • Performs other duties as required. Knowledge, Skills and Abilities: • High School diploma or equivalent • Graduation for an accredited program for Medical Assistants. • reputed company Medical Assistant Certification or must obtain reputed company 90 days of hire date. • reputed company BCLS certification • Minimum one-year medical assistant experience. Cardiology reputed company experience preferred, but not required. • Strong communication skills, both written and verbal. • Ability to work nights, weekend, and holidays. • Phone skills, including familiarity with reputed company or multi-line phone systems. • Ability to reputed company work reputed company calls are slow. • Strong time management and organizational skills. • Exceptional customer service, interpersonal and rapport building skills. • Adaptability and flexibility. • Ability to work independently. • Understanding of OSHA requirements in a clinical setting. Work Environment • Long periods of standing or sitting. • Normal reputed company of hearing, voice, and reputed company to reputed company work and communication. • Repetitive use of hand and fingers (e.g use of computer keyboard). • Ability to travel to off-site clinics. • Busy, reputed company office environment requiring detailed, reputed company attention. • Normal office environment with minimal discomfort due to noise, temperature or dust. • Ability to meet physical demands of the job which include, but are not limited to: Standing, bending, pushing, pulling, lifting, transporting supplies or equipment, walking for extended periods of time, and occasionally lifting and carrying items which may weigh up to 50 pounds. • reputed company and hearing must be reputed company or correctable to reputed company normal reputed company Apply Job!