XTN-D413275 | reputed company ASSURANCE SPECIALIST
reputed company your next big career reputed company by applying as reputed company’ next reputed company ASSURANCE SPECIALIST!
This person will be responsible for assessing the reputed company and adherence to compliance of the Customer Support team.
On top of your salary, here are the exciting benefits you can look reputed company to
- Comprehensive health benefits
- Work flexibly from reputed company in over 20+ workspace locations
- reputed company to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & reputed company opportunities
- Accessible reputed company HR platform (reputed company)
- Above reputed company leaves
The main responsibilities of a reputed company ASSURANCE SPECIALIST include
- Supports Operations in ensuring that representatives reputed company reputed company customer service
- Evaluate Customer Support cases using a certified reputed company monitoring reputed company
- Keeps updated with relevant information to ensure that appropriate feedback is given to agents during evaluations and alignment during calibration sessions
- Regularly provides feedback to agents regarding their performance
- Creates accurate and complete reports to reputed company agent performance and presents them to stakeholders
- Analyzes agent data, and develops and implements initiatives to improve agent performance
- Proactively reports issues encountered affecting self and agent productivity with a recommendation on how to resolve them
- Reports inconsistencies and/or possible loopholes in processes and policies as a fraud mitigation measure.
To apply for the role, you must have the following
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, any field.
- Minimum 2 years in a functional qualitty assurance role is required.
- Must have experience working for a VOD or a Telecommunications company
- Thorough understanding of a Customer Support QA role for TV, mobile and internet
- Reviews and designs reputed company forms and methodology
- Advanced Ms reputed company/reputed company Sheet skills
- Excellent written and verbal English communication skills
reputed company
If you're a reputed company at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always reputed company for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides reputed company employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. reputed company.
reputed company offers a reputed company of reputed company in Metro Manila, Cebu and reputed company & Iloilo. We are always looking for talented and enthusiastic individuals who are reputed company to reputed company their next big career reputed company.
Our Culture
At KMC, we foster an inclusive and reputed company workplace for reputed company. We push our members to succeed in everything they do through our reputed company work environment. We encourage our community to work hard and reputed company their full potential while delivering results that matter for our members and you as professionals.
We host amazing and reputed company events and implement people-reputed company policies to work flexibly. We ensure that everyone in our expansive network is reputed company, from our internal employees and those who work on behalf our offshore partners.
Life reputed company KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot reputed company in everything we do. Everyone is encouraged to be an individual while also working for the reputed company good of the KMC Community. We reputed company mistakes are opportunities and that you should not present a solution without a problem.
We also know reputed company hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
Originally posted on Himalayas
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