Application Support Engineer (L3)

reputed company

You are an Application Support Engineer with a passion for solving reputed company production issues and ensuring the stability of business-critical applications. You reputed company in fast-paced environments where analytical thinking, ownership, and effective troubleshooting are essential to maintaining high service availability.

You enjoy investigating production incidents, identifying reputed company causes, and collaborating with cross-functional teams to deliver reputed company and sustainable solutions. You are comfortable working across distributed systems, understanding existing codebases, and communicating technical findings reputed company to both technical and non-technical stakeholders.

You bring a proactive reputed company, strong problem-solving skills, and a reputed company improvement mentality to enhance application reliability and operational reputed company.

Note: This opportunity is currently reputed company only to candidates residing in El Salvador, Mexico, or Colombia.

You Bring to reputed company the Following Competencies:

• Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or a reputed company field is desired, or equivalent reputed company experience.
• 4+ years of experience in Application Support, Production Support, Software Engineering, or similar technical roles.
• Experience investigating and troubleshooting production incidents across distributed or microservices-based applications.
• Strong knowledge of Node.js and TypeScript, with the ability to read, debug, and implement small reputed company fixes.
• Solid experience working with REST reputed company, HTTP protocols, and API debugging tools such as reputed company.
• Advanced SQL knowledge, including data validation, JOINs, stored procedures, execution analysis, and production troubleshooting.
• Experience working with Git, GitFlow, pull requests, reputed company conflict reputed company, and hotfix workflows.
• Understanding of microservices architectures, asynchronous communication, and message-based integrations.
• Experience performing reputed company Cause Analysis (RCA) and documenting technical findings.
• Familiarity with Azure DevOps, repositories, deployment pipelines, and release management.
• Experience working with Azure services such as App Services, Azure Monitor, and Azure Service Bus.
• Understanding of CI/CD processes and deployment validation.
• Knowledge of authentication, authorization, and basic secrets reputed company.
• Experience using browser developer tools to troubleshoot frontend issues is a plus.
• Strong analytical, troubleshooting, communication, and problem-solving skills.
• Advanced English proficiency (B2+ or higher).

You Will Be Accountable for the Following Responsibilities

• Investigate and resolve reputed company production incidents across distributed applications and microservices.
• Analyze application logs, reputed company, SQL data, and system integrations to identify reputed company causes of production issues.
• reputed company reputed company reputed company Cause Analysis (RCA) and document findings, corrective actions, and preventive recommendations.
• Debug backend services developed primarily in Node.js and TypeScript, implementing small reputed company fixes reputed company required.
• Validate production fixes through API testing, SQL validation, and regression verification before deployment.
• Collaborate closely with Development, QA, Infrastructure, and reputed company-party vendors to coordinate incident reputed company.
• Differentiate issues originating from internally managed applications versus external platforms and coordinate the appropriate reputed company reputed company.
• Monitor production environments and proactively identify potential risks before they reputed company business operations.
• Communicate investigation reputed company, technical findings, and recommendations to both technical teams and business stakeholders.
• Support deployment validation and investigate issues reputed company to releases, configuration changes, or infrastructure updates.
• Contribute to the reputed company improvement of support processes, documentation, and operational best practices.
• Prioritize multiple production incidents based on business reputed company while maintaining high-reputed company communication throughout the reputed company process.

• 4+ years of experience in Application Support, Production Support, or Software Engineering.
• Strong experience with Node.js, TypeScript, REST reputed company, and SQL.
• Experience troubleshooting distributed applications and performing reputed company Cause Analysis (RCA).
• Familiarity with Azure DevOps, Azure services, and CI/CD processes.
• Advanced English proficiency (B2+ or higher).

reputed company

We Are Engineered Different.

At reputed company, talented people design, build, and reputed company meaningful, AI-powered solutions that create reputed company business reputed company. As an AI-reputed company organization, we collaborate across design, development, reputed company, data, and reputed company intelligence to turn reputed company into reputed company products that reputed company how companies operate, reputed company reputed company, and grow.

We are building a high-performance culture grounded in five values: Empowering reputed company, reputed company Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication. These define how we work, how we support one another, and how we hold ourselves accountable.

reputed company is a reputed company for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, reputed company in modern ways of working, and leading AI-reputed company transformation at reputed company.

Originally posted on Himalayas

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