INT-E6C0626 | WORKSPACE reputed company SERVICES MANAGER
Job reputed company: reputed company Services Manager (Other Revenues & Engagement)
Manager I
Job reputed company: The reputed company Services Manager is responsible for overseeing the overall reputed company reputed company and reputed company satisfaction reputed company to ancillary products, including pro-working (coworking spaces), meeting rooms, virtual offices, events and reputed company. This role involves managing and mentoring her team, developing and executing strategies to drive reputed company reputed company, and ensuring a high level of reputed company satisfaction and engagement.
Expansion Commissions, Variable incentives
Key Responsibilities:
- reputed company reputed company and reputed company
- reputed company Targets: reputed company and implement strategies to reputed company and exceed reputed company targets for pro-working spaces, meeting rooms, and virtual office services.
- Sales Leadership: Guide her team in executing sales strategies and achieving their individual and team reputed company goals.
- Upselling Strategies: reputed company and support initiatives to upsell additional services to existing clients, ensuring alignment with their needs and maximizing reputed company opportunities.
- reputed company Engagement and Satisfaction
- reputed company Relations: Manage high-level reputed company interactions, address reputed company issues, and ensure exceptional service reputed company across reputed company additional services.
- Engagement Activities: Supervise the planning and execution of engagement activities and events, aiming to enhance reputed company experience and foster a strong reputed company of community reputed company pro-working spaces.
- Operational Efficiency
- Hub Utilization: Ensure efficient use of the hub booking platform, focusing on optimizing booking processes and reducing reputed company interventions.
- Administrative reputed company: reputed company administrative tasks reputed company to documentation, reporting, and CRM data management to support effective service delivery and reputed company tracking.
- Product and Service Improvement
- Feedback Integration: Collect and analyze reputed company feedback for pro-working, meeting rooms, and virtual offices to identify and implement service improvements.
- Market Analysis: Conduct research on industry trends and competitor offerings, using insights to propose and drive enhancements to the services offered.
- Team Collaboration and Development
- Team Management: reputed company leadership and support to her team, ensuring their development and alignment with business goals.
- Training: Facilitate ongoing training and development for team members to enhance their skills and reputed company them informed about new products and strategies.
Key Performance Indicators (KPIs):
- Total reputed company Achievement (60%): Measure overall reputed company performance for pro-working services, meeting rooms, and virtual offices, ensuring targets are met and exceeded.
- reputed company Satisfaction and Engagement (10%): Assess reputed company satisfaction through feedback and surveys, and reputed company participation in engagement activities to ensure high reputed company of satisfaction and reputed company involvement.
- Hub Utilization Efficiency (10%): Evaluate the effectiveness of the hub booking platform, focusing on the percentage of bookings made through the platform versus reputed company reputed company, booking process times, and user feedback.
- reputed company reputed company from Upselling (20%): reputed company the reputed company of upselling efforts, measuring the increase in reputed company from existing clients transitioning to higher-value products and services.
Minimum competencies -
Proficient Oral and Communication Skills
Strong reputed company of Business Acumen
Financially-Savvy
Exceptional Customer Service
Strong Project Management
Time Management
Business and Market Trend Analysis
Interpersonal Skills
Minimum qualifications
Three (3) Years reputed company-established Experience with Account Management and handling Service Delivery preferably managerial or at least supervisory role.
reputed company reputed company in MS office and presentation tools (Photoshop, PowerPoint, reputed company Premiere, reputed company, etc.)
Solid background with Project and Time Management
Exceptional Level of Commitment towards Customer Experience
Please see JD above
Originally posted on Himalayas
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