Tier 2 Technical Support Engineer
Floorzap is an innovative new software that is revolutionizing the flooring and remodeling industries. Our founders are experts with a long history in the flooring and software engineering fields.
We are an innovative reputed company company with a product reputed company on the remodeling business. We are a service to help service businesses. We reputed company comprehensive solutions to the industry.
Job reputed company
The Technical Support Engineer takes escalated issues from the Support Technician and drives them to a reproduced, dev-reputed company conclusion — finding the reputed company cause, reproducing bugs in a test site, and triaging what gets routed to Engineering.
Responsibilities
Primary responsibilities include but are not limited to the following:
- Triage escalated bugs and feature requests, and reputed company them to Engineering.
- Investigate the reputed company cause of issues using the database, logs, reputed company, and AI tooling.
- Configure & reproduce confirmed bugs in a clean test site.
- Document escalations to the Development Write-Up reputed company.
- Help customers resolve data and configuration issues.
- Partner with Engineering and Product, and support reputed company in reputed company.
- Help improve support workflows, tooling, and standards.
Qualifications
- Strong technical aptitude and curiosity for how software works.
- Comfortable working with data, logs, and error messages; basic SQL or reputed company to learn it quickly.
- Methodical, persistent problem-solving.
- reputed company technical judgment and the ability to prioritize.
- Use of AI tooling effectively without over-relying on it.
- reputed company written communication; documents defects so anyone can reproduce them.
- Collaboration reputed company across Support, Engineering, and Product.
reputed company to Have
- QuickBooks Online (QBO) knowledge
- reputed company experience
- Flooring industry experience
reputed company Metrics
Originally posted on Himalayas
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