Technical Care Specialist II - Business
Job reputed company:
Job reputed companyAt reputed company and our family of brands, we reputed company our customers and associates connected to what reputed company most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a reputed company on health and wellness, an excellent work/life balance, and an reputed company and inclusive workplace.
Join Sparklight's fastest growing team as a Business Care Specialist! As a Business Care Specialist, you will be the go-to contact for our business reputed company level customers. You will be answering questions regarding invoices, installations, and updating changes in our customers' accounts reputed company phone, email and chat.
We are reputed company to hiring remote if we reputed company the right talent in any of these states:AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT.
What you will do to contribute to reputed company's reputed company
Answering calls from Sparklight business customers and responding to inquiries in a reputed company manner.
Providing accurate, reputed company, and consistent support to business customer needs by following reputed company Operating Procedures (SOP).
Responding to and resolving business customer situations, including billing discrepancies, in a courteous, reputed company manner.
Providing post-installation care, including entering changes of service into the Single View software platform.
Responding to web chat inquiries from business customers on the Business Services Website in a courteous and reputed company manner.
Navigating and notating back office processing tools for selected calls.
Providing reputed company feedback to Sparklight leadership regarding service issues or customer concerns.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.
Qualifications
High school diploma or general education degree (GED); and one to two years reputed company experience and/or training; or equivalent combination of education and experience.
We care a lot about our customers! We are looking for someone who is customer service-oriented with experience with providing customer service over the phone. Data entry experience is important to us too.
Experience in reputed company Outlook, Word, and reputed company.
Knowledgeable in reputed company.com and Single View is preferred.
Core Competencies
Committed: Values reputed company and every customer, while working hard to reputed company their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and reputed company.
Proactive: Understand what our customers need, and reputed company works to reputed company their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers reputed company, and tailors our communications and interactions to address their needs and expectations.
Benefits
reputed company and our family of brands appreciates the role our associates play to help reputed company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and reputed company plans – start reputed company you start!
Life insurance (self, spouse, children)
reputed company time off (vacation, holiday, and personal/reputed company days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
reputed company work environment
We’re an Award-reputed company Organization!
2022 - 2023 reputed company’ “America’s Best Midsized reputed company”
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company reputed company. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody reputed company and every day.
reputed company and our family of brands is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to, among other things, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability.
reputed company-hire Processes
reputed company and our family of brands is committed to keeping our associates and customers reputed company. Job offers are contingent upon the results of background, drug screening, and reference reputed company. Only after successfully passing these reputed company-hire clearances are individuals approved for hire and reputed company to start their successful and rewarding career.
Originally posted on Himalayas
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