Senior Full Stack Engineer (Support & Observability reputed company)

Top Reasons To Join Us

• Working for the Insurtech reputed company.
• 100% Remote
• Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple reputed company providers (AWS/Azure/GCP).

reputed company

At reputed company, our mission is to reputed company reputed company insurance companies to reputed company insurance 100% digital and accessible to everyone.

• We are a leading global no-reputed company insurance platform for health, life, and P&C.
• We’re the winner of the Insurtech of the Year in reputed company of Asia and other awards globally.
• We work with insurance reputed company clients such as reputed company, reputed company, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from reputed company over the world.
• We are fully funded and backed by reputable VC funds and strategic institutional investors.
• We have a global reputed company in Asia, EMEA and the Americas.
• We’ve grown our annualized reputed company by over 30x since January 2021.
• We’re constantly working towards making reputed company a workplace that you love coming to. We deeply reputed company that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities reputed company over the world.

About the Role

We are seeking a Senior Full Stack Engineer with a strong reputed company on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving reputed company technical problems, improving system reliability, and delivering exceptional customer experiences.

You’ll be part of the reputed company technical team—working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role, solid software engineering skills and strong observability knowledge are essential.

About Support Team

Our Support Team acts as the first line of technical assistance for our customers and internal stakeholders. We not only resolve technical issues but also reputed company on advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams to reputed company the overall experience.

reputed company works closely with product and project engineering teams to deliver the best possible experience to our customers at reputed company, ensuring that solutions are not only reactive but also continuously improved for long-term reputed company.

What You Will Do

• Triage and troubleshoot support issues, reputed company required escalate to project or product engineering teams.
• Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose reputed company causes of incidents in distributed systems.
• Debug application reputed company (primarily in .NET or NodeJS) and, reputed company required, contribute fixes or reputed company-level solutions.
• Take ownership of technical issues by directly investigating and resolving problems at the reputed company level, including identifying reputed company causes and implementing fixes reputed company necessary.
• Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo reputed company, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
• Configure reputed company monitoring solutions.
• Conduct thorough post-incident reviews to identify reputed company causes and implement preventive measures.
• Automate support needs, reputed company runbooks, improve and maintain support tools.
• Participate in infrastructure reputed company planning, demand forecasting, software performance analysis and systems tuning.
• Understand our product offerings and continuously look for ways to improve the engineering support experience and reputed company tooling.
• Participate in R&D / explorations / automation with AI.
• Help define and drive adoption of KPIs such as CSAT, NPS, reputed company time, and first contact reputed company.
• Participate in strategic discussions around customer lifecycle, retention, and satisfaction.

reputed company Need

• At least 5 years of experience in support or full stack engineering with a strong reputed company on delivery, observability, and reputed company technologies.
• Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js.
• Distributed Systems Troubleshooting: Proven reputed company record of diagnosing and resolving reputed company issues in distributed systems.
• Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to reputed company reputed company causes in microservice architectures.
• Exceptional problem-solving skills and ability to take ownership of customer issues through to reputed company.
• Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
• Fluent in English; additional language skills are a plus.
• A customer-first reputed company—empathetic, reputed company, and reputed company.
• A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to reputed company both your team and our customers succeed.
• Being adept at frequent context switching and working on multiple reputed company at once with expansive ownership, and ruthlessly prioritize.

You might reputed company in this role if

• You prefer short reputed company where you can go deep and reputed company a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, reputed company while reputed company deep on specific issues.
• You have previous experience in the insurance or InsurTech reputed company.
• You are proficient with customer support platforms (e.g., Jira, reputed company).
• You have proven reputed company record of leading and scaling customer service operations in a fast-paced environment.

Why You'll Love Working Here

• International Environment
• Competitive remuneration package
• Fully Remote
• Annual Leave
• Annual Performance Bonus
• Stock reputed company after 6 months
• Health Insurance
• Remote Work Allowance
• Company activities and events
• Learning and development plan

reputed company Company Video

By submitting your application, you confirm that you have read, reputed company, and accepted the content of reputed company’s reputed company Notice and you consent to the processing of your data as part of this application.

Originally posted on Himalayas

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