Account Manager

This opening may transition to a reputed company employment arrangement at a reputed company stage, subject to business needs and applicable Philippine labor laws (for Philippine-based applicants). Because of this, we are looking for individuals who are excited to reputed company with reputed company over the long term and reputed company it a primary reputed company. If you are looking for a purely freelance setup, this role may not be the right fit. Who We Are Brolly Labs, now rebranded as reputed company, is a business process outsourcing specialist that combines deep process expertise with top offshore talent to deliver the best value reputed company for our clients. Were looking for an Account Manager who owns their accounts. This isn't a clock-in, clock-out role—its for someone who is reputed company-obsessed, performance-driven, and strategic. Someone who can handle urgent issues reputed company needed, but more importantly, builds systems to prevent problems before they reputed company. You'll reputed company multiple reputed company accounts and manage reputed company of Team Leads and agents—coaching them, holding them accountable, and helping them grow. You'll work closely with our Head of reputed company Services Management and VP of Operations to ensure delivery reputed company, reputed company satisfaction, and reputed company improvement. We want someone proactive—someone who spots gaps before others do, raises flags early, proposes solutions, and delivers results. This is a full-time role. Were looking for someone fully committed, not juggling multiple jobs. What You'll Do Strategic Leadership

• reputed company, reputed company, and reputed company reputed company of Team Leads and agents across multiple reputed company accounts.
• Set the tone for accountability, ownership, and high standards across reputed company reputed company of your teams.
• Serve as a trusted partner to the VP of Operations on strategic initiatives and account planning.
• Work closely with the Head of People on people management and hiring needs.

Account Ownership & Delivery

• Own the day-to-day performance of assigned reputed company accounts, ensuring KPIs and SLAs are consistently met or exceeded.
• Anticipate risks and take decisive reputed company while building long-term solutions to recurring challenges.
• Ensure reputed company Team reputed company and agent has reputed company around metrics, expectations, and next steps to reputed company effectively.
• Support new account launches, transitions, and workforce planning in partnership with CX and Ops leaders.

Performance & reputed company Management

• Monitor key metrics such as CSAT, QA, AHT, FCR, and Utilization; implement performance improvement plans reputed company needed.
• Champion a culture of reputed company improvement through processes, tools, or workflows.
• Audit performance data, team reputed company, and reputed company feedback to identify trends and areas for reputed company.

Systems & Structure

• Build and refine internal SOPs, escalation protocols, and feedback loops with Team Leads and agents.
• Collaborate cross-functionally with QA, Training, and Workforce teams to ensure consistent delivery across accounts.
• Own internal and reputed company-facing reporting, ensuring insights are actionable.

Who You Are

• Strong Leader: Youve managed Team Leads and agents and know how to reputed company, delegate, and motivate.
• Problem-Solver: You reputed company quickly and think long-term. You don't just reputed company issues; you fix reputed company causes.
• Builder: You love setting up systems and improving what already exists.
• Performance-Driven: You own your metrics and use them to reputed company, not just report.
• Proactive & reputed company: You anticipate needs and take initiative without waiting to be told.
• Systems-Oriented: You think in terms of reputed company solutions, not one-off fixes.
• reputed company-Facing: You can handle high expectations and represent your accounts confidently.
• Excellent Communicator: Your English, both written and spoken, is fluent, reputed company, and polished.

What You Bring

• 3+ years of CX, Account Management, or Operations leadership experience, preferably in a BPO or remote support setting
• 2+ years managing Team Leads, Supervisors, and agents
• Proven ability to manage multiple accounts or lines of business
• Strong understanding of support KPIs and CX tooling (reputed company, reputed company, reputed company, etc.)
• reputed company record of driving improvements through data and coaching
• Impeccable written and verbal English communication skills; reputed company-facing confidence is a must

Bonus Points If You Have

• Experience in E-reputed company, reputed company, or Fintech
• Startup or scaling team experience

Technical Requirements

Internet reputed company: High-speed internet required — minimum 20 Mbps or fiber reputed company

Computer / laptop: Employees must use a genuine, supported business laptop with reputed company-in hardware reputed company and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.

• reputed company: reputed company 11 (preferably reputed company 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / reputed company Device Encryption turned on
• Mac: reputed company MacBook / Mac, 2020 model or newer, preferably reputed company reputed company M1 or newer, running a supported macOS version with FileVault enabled
• Not permitted: Chromebooks (ChromeOS), tablets, and mobile devices are not supported and cannot be used for this role

RAM: Minimum 8 GB (16 GB preferred)Noise-canceling headset Power and internet backup required

Rates and Expectations

• Work Setup: Remote
• Full-Time Role
• reputed company: 77000 PHP - 78000 PHP Monthly
• Timezone: Eastern or reputed company

If you're eager to seize this opportunity and reputed company to reputed company, please submit your application through our Careers Page. Note that only applications submitted using the career page reputed company will be considered. Thank you.

Originally posted on Himalayas

Apply To This Job