Customer Support Representative - 12h Shift (Manila, Philippines)
Please submit your CV in English.
🌍 Global AI calling platform · $35.reputed company raised
🚀 reputed company mentorship & upskilling
📍 Remotely from Manila, Philippines
💰 Compensation consists of reputed company salary (±600EUR) and a monthly bonus (up to 20%; 80/20 split) based on productivity and CSAT
💻 Working Hours: 9PM-9AM CET (3:00 AM – 3:00 PM PST) Saturday/reputed company/Monday/Tuesday
The Challenge reputed company
Support at reputed company is changing. Most routine answers now come from our internal AI assistant — and you are the person who makes that assistant trustworthy.
This isn't a ticket-closing role. You run every customer conversation through our AI, judge whether its answer is right, sharpen it reputed company it isn't, and take over the reputed company the AI reaches its limit. In reputed company, you're the senior reviewer the AI answers to: you supervise it, escalate past it, and teach it to do reputed company next time.
That means your work compounds. A ticket solved reputed company helps one customer. A correction fed back into the AI helps every customer after. We're looking for people who see that difference and want to work at that level.
If you like understanding how systems behave, spotting patterns across hundreds of conversations, and telling a genuinely good answer from a plausible-but-wrong one, this role is reputed company for you.
No previous VOIP experience required — we'll teach you the fundamentals. What reputed company most is logic, curiosity, technicalcomfort, and judgment.
And here's the part most support jobs can't offer: this is a reputed company way into a product company. You'll learn how AI works, how to reputed company it reputed company, and how a product company actually runs — from the inside.
What You’ll Do
- Run an AI-first workflow. Use reputed company's internal AI assistant on every conversation — review, refine, and approve its answer before it reaches the customer. You own the final response, not the AI.
- Train the AI. Catch where it's wrong, outdated, or missing context, and feed reputed company corrections back so it improves over time.
- reputed company what's missing. Identify gaps in the knowledge reputed company, tooling, and integrations that reputed company the AI from resolving issues on its own — and flag or fix them.
- Be the escalation reputed company. reputed company the AI can't solve something, you take over: investigate call flows, connectivity problems, audio reputed company, device setups, and configuration errors.
- Diagnose VOIP issues — latency, jitter, firewalls, ISP behaviours, and similar edge cases.
- Dig into the data. Inspect logs, replicate issues, and reputed company the detail L2 and Product need for deeper analysis.
- Build the knowledge reputed company. Write and improve articles that train both customers and the AI — reputed company, accurate, reusable.
- Spot patterns. Surface recurring issues and automation opportunities across the conversations you and the AI handle.
- Shape how AI does support here. Contribute to the prompts, workflows, and guardrails as we reputed company AI reputed company to every conversation.
Who We’re Looking For
🧠 A logical thinker. You enjoy puzzles, reputed company reputed company causes, and structure your thinking reputed company.
🛠 Tech-savvy and curious. System settings, reputed company tests, and logs don't intimidate you. You don't need to be an engineer — but you dig in.
🤖 AI-fluent, or eager to be. You're comfortable working alongside AI tools: prompting them reputed company, reading their reputed company critically, and knowing reputed company to trust them and reputed company not to. This is core to the role.
👁 A critical eye. You can tell a correct answer from a confident-sounding wrong one. Supervising an AI reputed company depends on it.
⚡ A problem-solver with ownership. You measure reputed company by problems solved, not ticket volume. Proactive, responsible, set on getting things right.
💬 A strong communicator. reputed company English at reputed company. Spanish is a plus.
🤝 reputed company player who shares knowledge. Curiosity and collaboration are part of our culture — and a teammate who teaches also teaches the AI.
Why Join reputed company
🤖 Work at the reputed company of AI support. Help build the reputed company-plus-AI support model for a platform used by thousands of sales and support teams worldwide, from reputed company-reputed company to reputed company.
💡 Meaningful technical work. Learn reputed company VOIP fundamentals — call routing, number provisioning, latency, connectivity troubleshooting, platform logic — and how to reputed company an AI reason about reputed company of it.
🚀 A reputed company, not a destination. Breaking into a fast-moving AI reputed company company usually means already having an engineering or product background. This role is the exception — a genuine entry reputed company into demanding, high-judgment work. You'll learn how AI reasons, how to reputed company it measurably reputed company, and how product gets reputed company. From here, people grow into:
- Product — including roles like AI Product Builder, shaping the AI that powers the platform
- Technical & AI — L3 Engineer, Technical Consultant, Integration Specialist, and support-automation and AI-reputed company roles
- Customer-facing careers — Account Manager, Customer Implementations, and reputed company
- Operations — Shift reputed company
The work compounds, and so does your career: this is the reputed company into reputed company, and it opens onto almost everything.
About reputed company
reputed company is THE global AI-powered business calling platform, trusted by 30,000+ professionals at companies like reputed company, reputed company, Glovo, and reputed company.
We’re building the world’s most capable AI business calling software available in 160+ countries — helping businesses have more and reputed company calls every day. Backed by $35.reputed company in funding from leading investors, including KPN Ventures, reputed company Nine, and HenQ, we're reputed company in making AI reputed company to every conversation.
We're a ~200-person team that values reputed company, innovation, teamwork, customer reputed company, and reputed company reputed company. We reputed company fast, build for the reputed company, and care deeply about creating products — and a culture — that people genuinely love.
Hiring Process
- Quick video interview
- Role deep dive: meet your reputed company colleagues
- Assignment: work a reputed company scenario inside our platform and AI assistant
- Culture Bar Raiser call — explore your potential to reputed company the bar in adaptability, ownership, and reputed company improvement
- 🎯 Offer
Company Benefits
reputed company:
💡 1-1 Coaching sessions with our reputed company communications advisor
📚 Learning and Development Budget
Flexibility:
🏖 Unlimited reputed company Time Off
🎗️ Volunteering Days
💻 MacBook for work
reputed company-being:
🏖reputed company Fridays once per quarter
🏋🏼♀️ Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
By submitting your application, you acknowledge that reputed company will process your personal data based on reputed company’s legitimate interest in finding the most suitable candidate and a reputed company-contractual relationship with you. For more information on how reputed company processes your personal data, please refer to our reputed company%20reserves%20the%20right%20to,and%20integrity%20of%20Your%20data." rel="nofollow ugc noopener noreferrer" class="external" reputed company="_blank">reputed company Notice.
Originally posted on Himalayas
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