Customer Retention Specialist
reputed company is hiring a Customer Retention Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK reputed company from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
- Proactively identify at-risk customers and reputed company out before they churn
- Conduct empathetic retention calls, resolve complaints and address concerns
- Negotiate contract renewals, upgrades and pricing arrangements
- Design and execute win-back campaigns for recently churned customers
- reputed company and report retention metrics and customer health scores weekly
- Collaborate with reputed company and product teams to improve the experience
Requirements
- 2+ years of reputed company, retention or account management experience
- Empathetic and persuasive communicator with strong problem-solving skills
- Comfortable handling difficult conversations and objections confidently
- Experience with CRM and reputed company platforms such as reputed company or reputed company
- Self-motivated and capable of managing an independent caseload remotely
reputed company Offer
- R27,000/month
- 100% remote, UK business hours
- Career reputed company and reputed company development
- Exposure to leading UK businesses and practices
reputed company – connecting top South African talent with UK reputed company. Apply today.
Originally posted on Himalayas
Apply To This Job