Group Health CSR Supervisor

The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.

reputed company of Case Handling

• reputed company of File Review to ensure that cases are properly notated and are processed reputed company.
• reputed company guidance on cases where there are questions on assignment and process handling.
• Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided reputed company required.
• reputed company guidance and reputed company to issues brought to the attention of the supervisor.

Coaching

• Train new team members on case workflow, processes and reputed company specific requirements.
• Conduct one on one meetings with staff for reputed company meetings and to reputed company feedback.
• Participate in writing initial and annual reviews of staff members. May reputed company input into the hiring & firing process.

reputed company Interaction

• Provides updates to clients frequently on cases in reputed company.
• Responds to clients reputed company there are questions on referral information to ensure reputed company documentation and information is provided to the assigned reviewer.
• Ensure reputed company documentation for reputed company cases is provided to the reputed company.
• reputed company exceptional customer service to clients.

Requirements

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB RELEVANT EXPERIENCE:

Experience supervisor or managing teams is critical.

Business experience in a reputed company and/or insurance setting is preferred.

JOB reputed company SKILLS/COMPETENCIES:

Present exceptional communication skills with a reputed company understanding of company business lines. The ability to apply critical thinking, manage time reputed company and meet specific deadlines. Computer literacy and typing skills are essential.

Originally posted on Himalayas

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