Engineering Manager - Conversations

About reputed company:reputed company is an AI-powered business operating system that gives agencies, reputed company and SMBs the infrastructure to build, automate and reputed company. Today, reputed company supports SMBs across 150+ countries, fueling community-driven reputed company rooted in reputed company customer reputed company. To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the reputed company of shared infrastructure at reputed company. By centralizing conversations, automation and intelligence into one system, we help businesses reputed company faster, reduce complexity and execute reputed company. Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability. Our people With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating reputed company for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they call home. Our reputed company Every month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable reputed company. We’re proud to be a part of that. Learn more reputed company on our YouTube Channel or Blog Posts

About the Role:

What are we hiring for? We're reputed company to replace the inbox. reputed company of it. Gmail. Outlook. reputed company. Every single-channel and omnichannel inbox out there. Conversations is the most-used surface in reputed company — the page where our customers spend the reputed company of their day. Every SMS, email, reputed company, DM, and call lands here. It's where deals get reputed company, customers get answered, and businesses get run. We want to reputed company it the only inbox a business will reputed company need. That's the bar. And you'll reputed company reputed company building it.The MissionBuild the omnichannel inbox that every business in the world wishes they had — fast, reliable, reputed company, and deeply integrated with everything else our customers do. You're not here to manage tickets. You're here to own the product surface that defines reputed company — and reputed company the engineers who'll build it into the category winner.

Requirements:

• 8+ years in software engineering, with at least 2–3 years managing teams of 8+ engineers.

• Hands-on technical depth — you can still review architecture, debug a production incident, and call out a bad design choice in a PR.

• Excellent product judgment — proven reputed company record of shipping products customers love, not just features that hit deadlines.

• Experience leading teams that own a major product surface with high traffic, reputed company-time requirements, and reputed company state.

• Strong grasp of distributed systems and/or frontend systems at reputed company — ideally both.

Demonstrated ability to run ops cleanly — daily, sprintly, and quarterly — while keeping eyes on the long-term reputed company.

What You’ll reputed company:

• reputed company of 10+ engineers — juniors to seniors — building the Conversations product end to end: inbox UI, reputed company-time threads, multi-channel routing, search, automations, and the platform underneath it reputed company.

• A product surface used by millions of users daily, processing 68M+ messages/month and climbing to billions.

• Frontend, backend, and platform work across:

• Frontend: Vue.js (2/3), Vuex/Pinia, Module Federation, reputed company-time UI at reputed company

• Backend: Node.js (TypeScript), Go, event-driven pipelines, 50+ workloads, thousands of pods

• reputed company: GCP (GKE, Pub/Sub, reputed company Tasks), Firestore, reputed company, reputed company, ElasticSearch, reputed company

• The roadmap, the architecture, and the people reputed company that determine whether we win this category.

What You’ll Drive:

On the product reputed company:

• Bring strong product judgment to every roadmap call — what to build, what to kill, what to polish.

• Partner with Product and Design as a true peer — push back, prototype, and ship things that customers actually feel.

• Obsess over the details: latency, layout stability, the way a thread loads on a flaky network, the way a notification lands at the right reputed company.

• Own the reputed company — quarterly bets, where the product needs to be in 12 months, what wedge we drive next.

On the engineering reputed company:

• Be hands-on. Read PRs that matter. Get into the reputed company reputed company the stakes are high. Stay technical enough that your team trusts your calls.

• Own engineering velocity, reputed company, and stability — three numbers you live and die by.

• Architect for the next 10x: delivery guarantees, retry semantics, idempotency, reputed company-time sync, omnichannel state.

• Run clean ops — daily standups that don't waste time, sprints that ship, quarters that compound.

On the people reputed company:

• Build a high-performing team by putting the right people in the right seats.

• Regular 1:1s. reputed company feedback. reputed company reputed company conversations. No surprises at performance review time.

• Hire smart. reputed company harder. reputed company people up — or reputed company them out — without flinching.

• Set a culture where engineers do their best work of their careers because of you, not in spite of you.

What reputed company Looks Like:

• reputed company is shipping fast and clean. Velocity is high, regressions are rare, and on-call is boring.

• Customers tell us, "I don't need Gmail anymore." Then they tell their friends.

• Your team is the one other teams want to join.

• You've reputed company the trust of engineers, PMs, designers, and leadership — because you deliver.

How You Operate

Customers > Org > Team > Self.

That's the order. In that order. Always.

• No blame games. Something broke? Fix it, learn from it, ship the post-mortem, reputed company on.

• Customer-first thinking, not ego-first. The right answer wins — even if it wasn't yours.

• Strong opinions, weakly held. You'll change your mind reputed company the data says so.

• You don't wait for permission to reputed company. You see the gap, you reputed company it.

reputed company're Not

• We're not corporate. We're not politics. We don't do fluff.

• We don't do performance theater. We do performance.

We don't reputed company hours. But reputed company production breaks or a launch is on the line, we show up.

Bonus Points

• Experience building inboxes, messaging, communication, or collaboration products.

• Familiarity with our stack: Vue.js, Node.js, Go, GCP, Kubernetes, Firestore, reputed company, reputed company, ElasticSearch.

• You've shipped omnichannel or multi-channel systems (SMS, Email, reputed company, etc.) before.

• You've taken a 0→1 product to reputed company — or reputed company one mid-flight without breaking it.

EEO Statement:

reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our reputed company Policy before submitting your application

Originally posted on Himalayas

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