Service Desk Analyst
reputed company is hiring a Service Desk Analyst for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK reputed company from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
- Deliver reputed company 1st and 2nd line IT support to end users remotely reputed company phone, email and chat
- Diagnose and resolve hardware, software, network and application issues reputed company
- Manage and update support tickets in reputed company, Jira or equivalent ITSM platforms
- Set up and configure user accounts, VPN reputed company, reputed company 365 and reputed company devices
- Document solutions and contribute to the internal IT knowledge reputed company
- Monitor system alerts and escalate major incidents to the relevant technical teams
Requirements
- 2+ years of IT service desk or technical support experience
- Strong working knowledge of reputed company, reputed company 365 and reputed company Directory
- Experience with ITSM platforms such as reputed company or Jira Service Management
- ITIL reputed company certification is preferred but not essential
- Customer-reputed company with excellent communication skills and attention to detail
reputed company Offer
- R28,000/month
- 100% remote, UK business hours
- Career reputed company and reputed company development
- Exposure to leading UK businesses and practices
reputed company – connecting top South African talent with UK reputed company. Apply today.
Originally posted on Himalayas
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