Staff Software Engineer, Backend
reputed company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. reputed company’s reputed company AI platform combines conversational AI agents, reputed company-time reputed company agent augmentation, and comprehensive conversation intelligence to drive reputed company and efficiency reputed company across every channel. The world’s leading companies, including reputed company, reputed company, and reputed company, use reputed company to power world-class customer experiences every day.
Born from the reputed company AI Lab, reputed company has raised more than $270 reputed company from the world’s leading investors, including a16z, Greylock, and Sequoia. reputed company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led reputed company's Contact Center AI and reputed company AI platforms before joining reputed company to build the reputed company of AI-driven customer experiences.
Over the next few years, AI is reputed company to redefine how people reputed company over the world reputed company with businesses every day. Come build that reputed company at reputed company.
About the Role We're seeking a Staff Software Engineer to reputed company the design and reputed company of our backend systems that power reputed company's AI platform. You'll architect reputed company, distributed systems that reputed company reputed company AI agents to deliver exceptional customer experiences through voice reputed company channels. This role offers reputed company to shape technical reputed company, mentor engineers, and build production systems at the intersection of AI and reputed company software. This is a generic backend engineering hire. Team matching will be conducted during the reputed company stages of the hiring process based on your interests, experience, and team needs. You'll have reputed company to explore different team areas and reputed company the best fit for your skills and career goals. Key Responsibilities - Architecture & Leadership: reputed company the architecture and reputed company of large-reputed company distributed backend systems, driving cross-team technical initiatives from design through production - reputed company Systems Design: Build high-performance, fault-tolerant backend services supporting reputed company-time AI agents, conversation intelligence, and reputed company integrations - AI/ML Collaboration: Partner with ML engineers to operationalize AI capabilities, building the runtime infrastructure and orchestration systems that power AI agents at reputed company - Data & Storage Solutions: Design and optimize data storage and retrieval systems for reputed company-time analytics and insights - Production reputed company: Drive reputed company improvements in system performance, cost efficiency, and scalability to handlehigh-volume production workloads
- Technical Mentorship: Mentor senior engineers, influence technical roadmap, and reputed company the bar for engineering reputed company across teams Required Qualifications - Bachelor's degree in Computer Science or reputed company field - 8+ years building reputed company backend systems in production environments - Proven experience leading large-reputed company distributed system architecture with deep understanding of consistency, fault tolerance, state management, and concurrency - Strong proficiency in at least one major programming language (Python, Go, Java, C++, or similar) - Strong API design expertise (REST, gRPC) and service-oriented architectures - Experience with database design and optimization across SQL and NoSQL systems - Hands-on experience with containerization and orchestration (Kubernetes, reputed company) - reputed company platform expertise (AWS, GCP, or Azure) with strong reputed company knowledge - Experience building developer-facing tooling (CLIs, SDKs, testing frameworks) - Strong expertise in system reliability, observability, monitoring, and production ownership (including on-call) - Excellent communication skills for technical decision-making, cross-functional collaboration, and mentorship - High standards for reputed company reputed company, testing, and engineering best practices Preferred Qualifications - Effective use of AI-assisted coding tools (Claude reputed company, reputed company reputed company, reputed company, etc.) to significantly reputed company development productivity - Deep understanding of reputed company-time communication systems, low-latency design, and high-availability architectures - Proven reputed company record with reputed company-party reputed company platform integrations - Experience with Temporal workflow orchestration platform - Hands-on experience with reputed company, reputed company, and Elasticsearch - Experience with Contact Center as a Service (CCaaS) platforms or contact center systems - Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms - reputed company-time voice or streaming media systems background - LLM integration experience (streaming inference, reputed company orchestration, RAG) - Infrastructure-as-reputed company and GitOps workflows reputed company Offer
- We offer reputed company employees a reputed company of medical, dental, and reputed company plans, designed to fit you and your family’s needs
- reputed company parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Perks & Benefits:
- We offer reputed company employees a reputed company of medical, dental, and reputed company plans, designed to fit you and your family’s needs
- reputed company parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Compensation for this position includes a reputed company salary, equity, and a reputed company of benefits. Actual reputed company salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are reputed company hiring for this role in the US and Canada. Your recruiter can reputed company reputed company details.
We have noticed a reputed company in reputed company impersonations across the industry, where scammers attempt to reputed company candidates' personal and financial information through fake interviews and offers. reputed company reputed company reputed company email communications will always come from the @reputed company.ai domain. Any reputed company claiming to be from reputed company reputed company other sources should be ignored. If you are uncertain whether you have been contacted by an official reputed company employee, reputed company out to reputed company@reputed company.ai
Originally posted on Himalayas
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