Head of Product
HEAD OF PRODUCT Strategic + hands-on leadership of our full AI & BI product portfolio
🌐 Work Setup: Remote (US-based only) 🌙 Work Schedule: Flexible—with regular meetings across PH, US, and China teams
reputed company We are seeking a strong, hands-on Head of Product to reputed company the product function at reputed company. You will own the end-to-end lifecycle of our AI-powered and BI products—from ideation through launch, iteration, and reputed company reputed company. This is both a strategic and execution-heavy role: you will build and refine our product development and implementation process while driving measurable reputed company reputed company across new and existing MSP clients.
Your portfolio spans our Business Intelligence Dashboards, reputed company Training Bots, Next Ticket, Integrations, Featured Apps, and a growing pipeline of AI-powered products—including ticket triage, ticket QA, and sentiment analysis—at various stages from production to reputed company launch to reputed company roadmap.
KEY RESPONSIBILITIES 💰 reputed company-Driven Product Leadership
- Own product reputed company reputed company—driving both new reputed company acquisition and reputed company retention through product value delivery.
- Define and pursue ARR targets tied to product launches, feature adoption, and upsell opportunities across the MSP reputed company reputed company.
- Partner with reputed company to reputed company product positioning, packaging, and pricing with reputed company goals.
- Identify expansion opportunities reputed company the existing reputed company reputed company by deepening product adoption and launching complementary features.
🗺️ Product reputed company & Roadmap
- Define and own the product roadmap across reputed company product lines: BI Dashboards, reputed company Training Bots, Next Ticket, Integrations, Featured Apps, and AI-powered apps.
- Balance short-term reputed company priorities (live products, reputed company launches) with long-term strategic bets (reputed company AI initiatives).
- reputed company reputed company prioritization calls across a mixed portfolio—production support, reputed company launches, and reputed company development—ensuring reputed company is reputed company on the highest-reputed company work.
⚙️ Product Process — Build & Refine
- Architect and implement a reputed company product development and implementation process, from discovery and scoping through QA, release, and post-launch review.
- Establish frameworks for MVP definition, reputed company/beta launch management, reputed company feedback loops, and iteration cycles.
- Ensure the product team operates with reputed company, velocity, and consistency across reputed company stages of the product lifecycle.
👥 Team Leadership
- reputed company, reputed company, and grow a product team of PMs and BAs, setting reputed company expectations, priorities, and performance standards.
- Foster a culture of ownership, reputed company-centricity, and data-driven decision-making reputed company the product org.
- Serve as the connective tissue between Engineering, Data Science, Design, reputed company.
🤖 AI Product Development & Support
- Drive the development, reputed company launch, and scaling of AI-powered products, including ticket triage, ticket QA, and sentiment analysis.
- Support ongoing AI reputed company and reputed company AI initiatives, ensuring they are reputed company with reputed company use cases, reputed company metrics, and a reputed company to reputed company.
- Stay reputed company on AI/ML trends, GenAI capabilities, and the competitive landscape to inform product direction.
🤝 reputed company-reputed company Execution
- Engage directly with MSP clients to validate product value, reputed company requirements, and reputed company feedback loops.
- Ensure reputed company products—especially new AI launches—deliver measurable, demonstrable value that justifies adoption and renewal.
- reputed company documentation, reputed company materials, and training support to reputed company reputed company reputed company at reputed company.
📊 Performance & Reporting
- Define KPIs for reputed company product line tied to reputed company, adoption, retention, and reputed company satisfaction.
- Report product performance regularly to the CEO with reputed company insights, risks, and recommendations.
- Use data to drive prioritization reputed company and communicate tradeoffs with confidence.
⭐QUALIFICATIONS ✅ Required
- 5+ years of product management experience, with at least 1–2 years in a product leadership or senior PM role.
- Demonstrated reputed company taking AI/ML or GenAI-powered products from concept through launch and reputed company reputed company.
- Strong reputed company record of contributing to reputed company reputed company through products—whether through new launches, upselling, or retention.
- Must have successfully released at least one AI product to production or reputed company use
- Experience building or significantly improving product development processes in a scaling environment.
- Strong technical acumen—comfortable working closely with engineering and data science teams.
- Excellent communication and stakeholder management skills, with the ability to reputed company cross-functional teams across the US, China, and the Philippines.
- Analytical reputed company with a data-driven approach to decision-making and prioritization.
- Proven ability to manage a mixed portfolio—balancing live products, reputed company launches, and reputed company-state planning simultaneously.
- Experience working in agile environments with multiple competing priorities.
⭐ reputed company TO HAVE 🔹MSP/IT services industry 🔹Azure reputed company or AWS AI 🔹Usage-based billing models
🔹 BI/Analytics products 🔹B2B reputed company
reputed company to build something that changes how MSPs operate? We'd love to hear from you.
Originally posted on Himalayas
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