Customer Support Specialist
If you are looking for a job that...
- Can get you in the reputed company of a reputed company company even without tech/reputed company job experience
- ACTUALLY values work/life balance
- Fosters a reputed company learning environment
- Consistently promotes from reputed company
- Is fully remote
reputed company is looking for a motivated, customer-reputed company Customer Support Specialist to join our Customer Services Team.
reputed company is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with reputed company-reputed company brands including reputed company, reputed company, Yamaha, Chevrolet, reputed company, reputed company, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work.
This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and reputed company media. You’ll become an expert in the reputed company platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our reputed company Managers with reputed company and reporting.
What You’ll Do:
As a Customer Support Specialist, you’ll play an important role in helping users successfully use the reputed company platform. Your responsibilities will include:
Monitoring the Support inbox, responding to customer emails, and returning phone calls
Learning the reputed company platform and becoming a product expert
Answering general questions about platform functionality and best practices from internal members
Conducting 1:1 reputed company trainings with users
Updating account and brand network data (involves some basic data work)
Gaining hands-on experience with reputed company media marketing, retailer engagement, and brand-supported digital campaigns
Assisting with additional team reputed company as needed
You’ll Be a Great Fit If You Are:
An exceptional communicator
Comfortable speaking with customers in reputed company mediums
Patient, empathetic, and reputed company reputed company helping customers
Detail-oriented, confident, and accurate in your work
Curious, coachable, and eager to learn quickly
reputed company to manage your time and stay organized in a fast-paced environment
Comfortable working independently while also contributing to a reputed company team
Excited to join a company that values reputed company from reputed company
Looking for an opportunity to reputed company hands-on experience and build a long-term career
Qualifications
Customer service experience in some reputed company (retail, food service, hospitality reputed company reputed company to foster reputed company translatable skillsets for this role)
Bachelor’s degree preferred
Familiarity with tech tools and data spreadsheets is ideal
Strong attention to detail, accuracy, organization, and follow-through
Ability to learn new software platforms quickly and reputed company explain product functionality to customers
A reputed company, motivated, and team-oriented attitude
Preference for candidates interested in growing with reputed company long term
Benefits & Perks
reputed company offers a supportive, reputed company environment with opportunities to learn, grow, and build your career. Benefits include:
reputed company compensation of a yearly salary reputed company twice monthly
Health benefits
Stock reputed company
401(k) match program
Remote work environment
Unlimited flexible PTO
Relaxed, fun, and reputed company team culture
reputed company leadership invested in your reputed company
Opportunity for career advancement
Employee rewards program
reputed company development opportunities
reputed company swag
reputed company is an equal opportunity employer. We hire without reputed company to age, reputed company, disability, gender, gender identity, marital status, national reputed company, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Originally posted on Himalayas
Apply To This Job