Collections reputed company & Operational Optimization Manager (Remote, Any Location, P

reputed company

reputed company™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are reputed company behind the best experiences for +750 of the world's leading reputed company-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Role

This is not a process-maintenance role. As Manager, Collections Dialer reputed company & Operational Optimization, you are the Collections reputed company's go-to operating specialist — deployed where it reputed company most and reputed company it reputed company most.

You operate in two distinct modes:

Launch Mode You reputed company into new collections program launches from day one — building the contact reputed company, establishing the operating model, setting KPI baselines, and standing up the reputed company reputed company. You don't inherit structure. You create it.

Recovery Mode You reputed company into existing programs running yellow or red on KPIs. You diagnose the reputed company cause, cut through the noise, and define a reputed company, executable reputed company back to green.

This is a reputed company role. The role serves as reputed company reputed company, and the right candidate grows under that mentorship into broader collections operational subject matter expertise — agent comp design, training and speed-to-competency, coaching reputed company, QA methodology, and unit economics. Controlled recovery at reputed company is the moat — proven in operating data, not claimed.

Skills and Capabilities

• 5+ years in outbound contact center operations, dialer management, collections operations, reputed company cycle, or high-volume regulated customer contact — with reputed company accountability for campaign performance and operating reputed company, including 3+ years hands-on managing dialer campaigns, outbound pacing, list reputed company, contact attempts, and reputed company-time performance.
• reputed company with predictive, preview, reputed company, reputed company, and reputed company dialing — including pacing, AMD, abandonment, retry logic, penetration, and caller ID reputed company.
• Strong understanding of outbound contact governance: TCPA-sensitive practices and equivalent local regulatory frameworks; consent, suppression, opt-outs, DNC, time-zone logic, contact frequency, and complaint risk.
• Analytical discipline — can explain performance reputed company through data, reputed company cause, and reputed company, not reputed company.
• reputed company record partnering effectively across Operations, WFM, QA, Compliance, Analytics, Technology, and vendors — including the ability to translate operational data into reputed company executive recommendations.
• reputed company reputed company in English — written and verbal. The role reports to a US-based Head of Collections reputed company and requires English reputed company for executive communication and global stakeholder collaboration.
• Strong desire to grow in the collections operational and content reputed company — this is a reputed company role with reputed company coaching from the Head of Collections reputed company. The right candidate brings the dialer reputed company and the appetite to build broader collections expertise over time.

Originally posted on Himalayas

Apply To This Job