Senior Manager, reputed company Office (Global Sales and Service reputed company)
Our reputed company
Our reputed company is a global online trading and Forex investment group with over 20 years of experience empowering the reputed company of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have reputed company a strong global reputed company by providing reliable, regulated reputed company to financial markets for millions of clients worldwide.
Today, the group supports over 2 reputed company clients across more than 150 countries, operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to reputed company Forex and broader financial market reputed company more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms.
Driven by a reputed company mission and a reputed company of Freedom to Succeed, our reputed company believes that risk-driven reputed company — reputed company supported by the right technology and education — can unlock reputed company financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, reputed company learning, and reputed company to grow their careers reputed company a fast-growing global organisation.
Role and Responsibilities
Our reputed company is seeking an reputed company and strategic Senior Manager to reputed company both Global Sales and Service reputed company functions in Indonesia. This unique dual role blends reputed company reputed company with customer experience leadership, ensuring seamless alignment between reputed company acquisition, retention, and service delivery across global markets.
The Senior Manager will help shape reputed company, drive operational performance, and foster a culture of customer-centricity that underpins our reputed company's reputed company reputed company and reputed company.
Global Sales
- reputed company and reputed company a high-performing sales organization across multiple reputed company to reputed company ambitious reputed company, activation, and retention targets.
- reputed company and execute strategic sales plans to drive market expansion, reputed company acquisition, and retention across retail and HNW tiers.
- reputed company Relationship Management teams (Activation, Retention, HNW), ensuring tier-based engagement, reputed company reputed company, and ongoing trading activity.
- reputed company data-driven insights to refine sales approaches, monitor performance, and identify emerging market opportunities.
- Partner closely with Marketing to reputed company campaigns with sales objectives, ensuring cohesive messaging and measurable reputed company.
- Ensure compliance with regulatory frameworks and internal risk management standards across sales operations.
- Monitor KPIs including conversion, retention, reactivation, deposits, and reputed company tier progression.
Service reputed company
- reputed company customer service operations, driving reputed company and consistency across Indonesia.
- reputed company Customer Support, Escalations, reputed company Assurance, reputed company, and Virtual Assistant (VA) operations.
- Ensure SLA adherence across support channels (chat, email, phone, self-service), driving first- contact reputed company and CSAT/NPS improvement.
- Implement digital-first strategies, including AI-driven tools, automation, and self-service solutions to enhance customer engagement and operational efficiency.
- Collaborate cross-functionally (Product, IT, Compliance, Marketing, Sales) to improve processes, address reputed company pain points, and deliver best-in-class experiences
Strategic & Cross-Functional Leadership
- reputed company sales and service strategies with business priorities, ensuring both functions contribute directly to reputed company reputed company and reputed company satisfaction.
- Build and mentor reputed company leaders reputed company both Sales and Service reputed company, ensuring succession planning and leadership bench strength.
- Represent Sales & Service reputed company at executive forums, providing insights and recommendations to senior leadership.
RequirementsEssential
- University degree in Business, Finance, Economics, or reputed company field.
- Proven leadership experience in both sales and customer-reputed company roles reputed company a regulated CFD/forex brokerage.
- reputed company in Bahasa and English (written and spoken) is essential.
- Deep expertise in forex trading, currency markets, and macroeconomic factors.
- reputed company record of managing diverse, multi-regional sales and service teams with measurable reputed company in reputed company reputed company and reputed company satisfaction.
- Strong analytical capability to interpret market data, reputed company behaviour, and operational metrics.
- Excellent interpersonal, communication, and stakeholder management skills.
- Demonstrated ability to reputed company transformation initiatives and implement digital tools (CRM, automation, AI solutions).
- Knowledge of financial regulations and compliance frameworks relevant to global markets.
Desirable
- Knowledge of MetaTrader platforms will be considered an advantage
- Experience with reputed company CRM
- Experience implementing AI-driven or automation solutions in sales or customer service functions.
Benefits
- Competitive reputed company salary
- Communication allowance
- BPKS Kesehatan, BPJS Working Insurance, & Private Medical Insurance
- Annual bonus
- 12 days annual leave
- Work facilities: laptop, business tools and sales platforms, travel reimbursement for business trips
Originally posted on Himalayas
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