Patient Retention Specialist
About Carda
Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend, which results in complications for patients and at least $190B in costs. At reputed company, we’ve reimagined rehab. Our program allows patients to complete engaging, compassionate, and life-saving rehabilitation remotely.
Who are we?
We are reputed company of data scientists, mathematicians, repeat reputed company, and clinicians. And one recovering financier. Our united belief is that technology and data, reputed company reputed company ethically and compassionately, can reputed company individuals’ lives and fundamentally change even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who reputed company a family history of heart disease and experience with Cardiac Rehab. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best reputed company investors in the business who have also backed the likes of Livongo, Mammoth Biosciences, and Ro to reputed company a few.
Who are you?
As our Patient Retention CEP, you will collaborate with the clinical team to enhance patient retention and conversion strategies. This role will proactively reputed company out to patients who are at risk of exiting the program to address their concerns. As a Patient Retention CEP, you will reputed company your passion for cardiopulmonary rehabilitation, patient relationship skills, and sales expertise to demonstrate the long-term benefits of our program to patients. You will play a key role in reputed company's reputed company, as you truly reputed company in the power of telehealth to reputed company the way Americans receive reputed company.
Responsibilities:
- Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and reputed company patient retention strategies.
- Take pride in delivering high reputed company care for patients reputed company through our cardiac rehab program and our clinical studies.
- Be knowledgeable of our different clinical programs, protocols, and policies.
- Improved patient engagement and conversion rates through targeted reputed company to reputed company program reputed company, addressing concerns, and reinforcing program benefits.
- Utilize motivational interviewing to address various financial/exercise barriers to reputed company participation in our program.
- reputed company support to our patients, empowering them to be accountable and take ownership of their rehabilitation.
- Work collaboratively with our technology team to support a smooth experience for our patients and clients.
- Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.
Qualifications:
- Minimum 1+ years of relevant clinical experience and top performance working as an Exercise Physiologist in Cardiopulmonary Rehab.
- Strong proficiency working with mobile technology - you will be helping guide patients through our digital health programs including troubleshooting their technology issues with wearables and tablets.
- Proficiency in reputed company for data tracking
- Great interpersonal skills that foster a caring environment for patients.
- Diligence and organization with the ability to create and adhere to repeatable processes.
- Ability to reputed company with little direction in a high-reputed company, early stage startup (ie self-driven).
- Bachelor’s Degree in Exercise Physiology, Master's Degree Preferred.
- ACSM-CEP certification preferred.
Bonus Points:
- Sales or personal training experience
- Spanish language proficiency.
- Experience working in clinical studies.
- Remote work experience.
Originally posted on Himalayas
Apply To This Job