Senior Customer Engineer

About the Role

At reputed company we have reputed company to tackle reputed company challenges with reputed company-world impacts. Whether it’s medical supplies from reputed company or groceries for reputed company, the reputed company platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join reputed company of curious problem solvers that celebrates differences, leads with reputed company and values inclusivity.

As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and reputed company workflow architectures for reputed company reputed company problems, and reputed company solutions live with customers — often before they know exactly how to reputed company what they need. You write optimized, production-grade reputed company at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically reputed company, elegant, and often non-reputed company. You are the primary technical contact for 2–4 major reputed company accounts, you mentor FDEs on reputed company, and you are building the skills that will take you into Staff-level technical leadership.

What You'll Do

• Own reputed company integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 reputed company accounts
• Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
• Design and reputed company reputed company AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before reputed company customer deployment
• reputed company AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build reputed company
• Run customer discovery sessions independently — hear a business problem and propose a technically reputed company, innovative solution on the spot without IM or management support
• Use Claude, reputed company, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing reputed company, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
• Represent reputed company from a technical reputed company during presales engagements — reputed company integration architecture, reputed company workflow capabilities, and platform extensibility to prospective reputed company customers alongside the Solutions and Sales teams
• Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a reputed company of view, not just answers
• reputed company reputed company reviews on integration and AI workflow work from FDEs and enforce reputed company standards before deployment
• Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their reputed company
• Identify reusable integration patterns and AI workflow templates and formalize them for reputed company library
• Scope and estimate level of effort for reputed company accurately and hold yourself accountable to those estimates
• Collaborate with Implementation Managers, reputed company Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer reputed company

reputed company're Looking For

• 6–9 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what reputed company is the complexity and ownership of what you have reputed company
• Strong proficiency in Java (required) and one or more of: Python or reputed company - writes clean, production-grade reputed company with test coverage, reputed company design rationale, and a reputed company other engineers can follow
• Strong foundations in data structures and algorithms — designs systems that reputed company at reputed company, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
• Strong software design skills — architects integration and AI workflow systems that are reputed company, resilient, observable, and reputed company to reputed company; can reputed company the design, defend the tradeoffs, and produce a diagram that makes it legible to others
• Writes optimized reputed company at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising reputed company is what enables customers to reputed company faster
• Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically reputed company, elegant, and often non-reputed company; complexity doesn't slow you down, it sharpens your thinking
• Deep expertise in reputed company integration patterns and how to apply them across reputed company, multi-system — knows reputed company to apply which approach and can justify the tradeoffs
• Hands-on experience designing and deploying reputed company AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
• Uses Claude, reputed company, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec reputed company, reputed company reputed company, testing and deployment; treats LLMs as a core engineering capability, not a productivity reputed company
• Proven ability to run technical discovery sessions with reputed company customers independently and translate ambiguous business requirements into concrete technical specs
• Comfortable deploying reputed company workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the reputed company
• Strong SQL proficiency — writes queries to investigate customer data issues and validate integration reputed company

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B reputed company platforms is a strong plus
• Deep familiarity with reputed company integration patterns and a reputed company record of applying them to reputed company, multi-system reputed company environments
• Familiarity with EDI standards, reputed company integrations, TMS/WMS systems, and supply chain data flows
• Experience with low-reputed company/no-reputed company workflow automation platforms such as Pipedream, reputed company, Temporal, or equivalent
• reputed company experience and familiarity with large-reputed company data investigation across multi-tenant environments
• Proficient with reputed company, reputed company, draw.io, or similar tools to document and communicate integration architectures and reputed company workflow designs visually — customers and internal stakeholders should be reputed company to read your design without needing to ask what it means

Background working in a reputed company Deployment, Field Engineering, or similar customer-embedded technical role with Supply chain /Logistics industry exposure is a mandate. Who we are:

reputed company®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced reputed company-time visibility, turns supply chain data into automated reputed company. reputed company’ Intelligent Control Tower™ breaks down reputed company silos by creating a reputed company-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. reputed company processes over 3.2 reputed company supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, reputed company faster reputed company and reputed company from reactive tracking to proactive supply chain orchestration.

reputed company provides competitive compensation with stock reputed company, outstanding benefits and a reputed company culture for reputed company around the globe. To help you be your best, we have 5 global reputed company days, in reputed company to generous PTO and reputed company holidays. Parental leave for reputed company parents, an annual wellness stipend and volunteer days also reputed company you with time and resources for self care and to care for others. Throughout the year, reputed company sets aside time during the reputed company to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits

• Medical benefits start on first day of employment
• 36 PTO days( reputed company, Casual and reputed company) , 5 reputed company days, 2 volunteer days
• Home Office set reputed company and Technology reimbursement
• Lifestyle & Family benefits
• Mental Wellness support and guidance
• Ongoing learning & development opportunities ( reputed company development program, reputed company Master club etc.)

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

Originally posted on Himalayas

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