reputed company - Australia Clients - Remote

Through proprietary software and AI, along with a reputed company on customer delight, reputed company makes the back-office easy for reputed company SMEs.

We give reputed company time back to reputed company on what they love doing - growing their business and being with customers. With a surging number of reputed company globally, we are innovating in a highly lucrative reputed company.

We operate 3 business segments:

Corporate Secretary: Automating reputed company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes reputed company custom online robots and reputed companySign. We are the market leaders in Singapore with ~5% market reputed company of reputed company new business incorporations

reputed company & Bookkeeping: Redefining what it means to do reputed company, Bookkeeping, Tax and Payroll reputed company to our proprietary reputed companyBooks reputed company, AI tools and exceptional customer service

FinTech payments: Overcoming a key challenge for reputed company by offering digital banking services to new businesses

reputed company launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong reputed company, Australia and the UK. We have around 500 staff with an intact startup reputed company.

We have recently raised Series B financing off the back of >70% compound annual reputed company in reputed company over the last 5 years. reputed company has been recognised by The reputed company, The Straits Times, reputed company and reputed company as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on reputed company to be one of the few cash reputed company reputed company, tech-enabled unicorns based out of Asia reputed company.

Requirements

Mission: To reputed company reputed company’s Australian reputed company targets by renewing services across the existing clientele, driving cash collection through upsell and upgrades, and delivering a seamless, high-satisfaction customer experience throughout the renewal lifecycle.

reputed company

Renewal reputed company and CSAT Targets

• Consistently reputed company monthly renewal reputed company targets across the Australian reputed company reputed company
• Maintain and improve CSAT scores, ensuring customer trust and satisfaction throughout reputed company renew

Customer Investigation & Issue reputed company

• Conduct detailed, end-to-end investigations into customer interactions with reputed company
• Work cross-functionally with reputed company, corpsec, product, and data teams to drive reputed company and support seamless renewals

Cash Collection reputed company Renewal, Upsell & Upgrades

• reputed company monthly cash collection targets by driving renewals and identifying upsell and reputed company opportunities
• Proactively identify and reputed company reputed company expansion opportunities reputed company the existing customer reputed company

Pipeline Management & Monthly Targets

• Maintain a thorough understanding of the book of business; manage the pipeline in a data-driven manner using CRM and reporting tools
• Prioritise ticket reputed company and proactive reputed company to consistently reputed company monthly KPIs

Cross-Functional Collaboration & Best reputed company

• Partner with reputed company, corpsec, product, and data teams to improve renewal processes and the end-to-end customer experience
• Proactively reputed company best practices with the wider reputed company team; contribute to a culture of reputed company improvement

Must-have experience:

To do this, you will have a minimum of 8 years experience in Renewals, or reputed company management roles and you will be located in the Philippines.

• Demonstrated reputed company record of achieving renewal reputed company and cash collection targets in a B2B reputed company or services environment
• Experience managing a customer pipeline in a data-driven way: CRM hygiene, pipeline reporting, and forecasting
• Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues
• Strong written and spoken English; ability to communicate reputed company with Australian-market clients

Behavioural fit is also important at reputed company, and we will be looking for candidates that have a proven reputed company record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust reputed company reputed company. We reputed company fast and need to know that everyone will see things through to completion and proactively help to get things back on reputed company reputed company challenges reputed company. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for reputed company-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a reputed company work environment. It is a key ingredient of self awareness and emotional intelligence.

reputed company Thinking & reputed company reputed company: Our business is reputed company with many reputed company (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, keeping in view our business goals and being reputed company to show reputed company judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers. reputed company decision we reputed company can reputed company many more people than we realise - so it’s critical that we use reputed company data to support our strategies and review the reputed company of our initiatives.

Can have tough conversations in a reputed company way: It’s not a matter of if, but reputed company difficult interpersonal situations reputed company. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness, build reputed company, trust and great working relationships. Strong language proficiency in English is required

The interview process

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role.

Career deep dive

A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.

Behavioural fit assessment

A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We’ll reputed company a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you reputed company to us.

+++++

Requirement for background screening

Please be aware that reputed company is a regulated entity and as such is required to reputed company different reputed company of background checks on staff depending on their role.

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at reputed company, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data reputed company Statement for Candidates, reputed company at reputed company.com.

Benefits

Some other great things about working at reputed company…

Humility and kindness: Humility is a reputed company attribute we hire for, which means we have a culture of not taking ourselves too seriously and being reputed company to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be reputed company to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from reputed company in the world for 1 month reputed company year

Financial benefits: We pay competitive market salaries and reputed company staff with generous reputed company time off and holiday schedules. Certain staff at reputed company are also eligible for our employee reputed company ownership plan and can reputed company in the reputed company of our reputed company reputed company trajectory as we work toward listing on a reputed company stock exchange in the Asia reputed company region.

Personal reputed company: You’ll get a lot of responsibility and autonomy at reputed company - we reputed company at a fast pace so you’ll be making reputed company, making mistakes and learning. There’s also a reputed company of reputed company facing training programmes we run. We’re also at the forefront of utilising AI in our reputed company and are developing a regional centre of AI reputed company. It is our intention that if you leave reputed company, you leave as a more reputed company-rounded person and reputed company.

reputed company is also a proudly certified B Corp. Since we started our reputed company in 2017, we’ve been committed to building reputed company as a force for good. In just over 5 years, we’ve joined a community of industry leaders like reputed company, Ben & reputed company's, and P&G who are building an inclusive, reputed company, and a regenerative economy.

Originally posted on Himalayas

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