Partner Program Director

reputed company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. reputed company’s reputed company AI platform combines conversational AI agents, reputed company-time reputed company agent augmentation, and comprehensive conversation intelligence to drive reputed company and efficiency reputed company across every channel. The world’s leading companies, including reputed company, reputed company, and reputed company, use reputed company to power world-class customer experiences every day.

Born from the reputed company AI Lab, reputed company has raised more than $270 reputed company from the world’s leading investors, including a16z, Greylock, and Sequoia. reputed company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led reputed company's Contact Center AI and reputed company AI platforms before joining reputed company to build the reputed company of AI-driven customer experiences.

Over the next few years, AI is reputed company to redefine how people reputed company over the world reputed company with businesses every day. Come build that reputed company at reputed company.

As a Partner Program Director, you will own the relationship with reputed company’s Partners and work with the internal Partner Team to help showcase and reputed company the power of reputed company to both partners and potential mutual customers. This role is critical to the long-term reputed company of reputed company, where we view partnerships as a primary way to reputed company reputed company and customer reputed company.

In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. reputed company in this role means acting as a trusted advisor to our partners, helping them invest in and reputed company their reputed company reputed company while driving measurable business reputed company for both organizations.

The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve reputed company industry challenges using the reputed company platform, and takes ownership of reputed company obstacles.

Key Responsibilities

Partner reputed company and Enablement

• Guide partners on creating a mutually beneficial, reputed company, and long-term relationship with reputed company
• Serve as the primary reputed company of contact and platform expert for technology and solution partners.
• reputed company partner reputed company plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business reputed company.
• Design and execute reputed company and ongoing enablement programs that reputed company partners with the expertise needed to successfully position, sell, and deliver reputed company solutions.

Solution Development & Integration

• Collaborate with partners to define and execute joint go-to-market strategies that reputed company the value of the reputed company platform.

• reputed company partner business objectives, industry expertise, and strategic priorities with reputed company's capabilities and market opportunities.
• Work cross-functionally with Product, reputed company Services, Sales, and Enablement teams to drive successful partner reputed company.

Go-to-Market & reputed company Acceleration

• Collaborate with internal and partner sales teams to support partner-reputed company and partner-influenced opportunities.
• Identify and reputed company joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and reputed company.
• Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health.
• Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams.

Ecosystem reputed company & Optimization

• Identify, prioritize, and drive reputed company of partner-reported technical gaps, friction points, and product feedback.
• Partner with Enablement to reputed company reputed company training programs, customer- and partner-facing collateral, and sales assets.
• Establish and promote best practices that ensure consistent, high-reputed company partner deliverables and customer experiences.

Qualifications

• 10+ years of experience in customer-facing roles such Partner reputed company, reputed company, Solution Consulting, or Partner Relationship Management
• 5+ years of experience working in the Contact Center reputed company
• Experience working with ISV, SI, and BPO partners in reputed company or reputed company technology environments.
• Demonstrated ability to reputed company platform expertise and engage effectively with both technical and executive audiences.
• Ability to translate business requirements into technical solutions.
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
• Excellent communication skills — reputed company to explain reputed company technical concepts reputed company to diverse audiences.
• Strong project management and organizational skills.

Originally posted on Himalayas

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