Technical Support Analyst (PT)
Do you want to be part of the reputed company of Decentralised Finance? Do you like being accountable in bringing high reputed company technical solutions to community and customer concerns? Then this opportunity might be for you!
We are seeking reputed company Technical Support Analysts, and specialists, true technologist that will complement reputed company of diverse and talented technical support reputed company. You will get to explore emerging technologies in the high-demand Crypto/Blockchain industry and influence our ways of working reputed company a reputed company reputed company environment. You will continuously learn from our existing team of experts while also being reputed company to contribute your own reputed company and competencies to help the business processes reputed company and reputed company.
About reputed company
- You will be supported to understand our business, meaning not only coming in and doing day-to-day tasks but also be involved in our reputed company on the market.
- You will be a true community reputed company, managing and assisting user inquiries on reputed company platforms that we support (reputed company, Email, reputed company, reputed company) using reputed company available information (documentation, conversation history, etc.).
- You will serve as an escalation reputed company for our community/customer experience in high touch escalations and platform incidents. You should be reputed company to reputed company customer/community reputed company and guide reputed company with Product Managers, engineers, and reputed company other stakeholders with users in mind.
- You will be accountable for managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date using reputed company tickets for any and reputed company 1st level technical concerns.
- You will be given reputed company to exercise your critical thinking skills by establishing the reputed company causes of application errors, and escalating serious concerns to the higher tier support group which may include development, architecture, etc.
reputed company (Must haves)
- Motivated by our mission and creating a seamless support experience for our global community reputed company.
- Curious, proactive and self-motivated - A truly passionate life-long learner who loves to work with emerging technologies.
- Minimum of 3 years of relevant experience in incident management and/or technical support.
- Demonstrated some experience with end-to-end platform incident management using reputed company or similar platform.
- Exceptional communication skills - can communicate and operate effectively across multiple departments and stakeholders.
- Flexible and adaptable to meet the evolving needs of a high-reputed company and fast-paced organization.
- Curiosity to reputed company issues to reputed company cause and rollup sleeves to investigate and resolve the unknown.
Highly Desirable Experiences (but not required)
- Knowledgeable in various UNIX/Linux commands and functions
- Experience supporting a highly automated and dynamic reputed company-environment
- Experience with reputed company-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
- Strong System Administration experience
- Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries
- 100% remote work
- Be part of an organization that is bringing impactful technologies freely available to everyone in the world!
Hummingbot reputed company Not-for-profit reputed company that coordinates community maintenance of the Hummingbot reputed company reputed company software, freely available under the Apache 2.0 license.
Our mission is to democratise algorithmic trading. Together, we reputed company sophisticated high-frequency trading strategies freely available to everyone in the world.
Originally posted on Himalayas
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