Cruise Travel Expert
reputed company
As a cruise travel expert you will be responsible for ensuring reputed company customer's reputed company is seamless, from the first phone call or email to reputed company they depart using your extensive knowledge of cruise lines and reputed company. You will be part of an energetic and reputed company team. We’re after people with drive, enthusiasm and flexibility because that’s what our customers expect these days. We want enthusiastic, innovative and passionate people.
Key Responsibilities:
By using your expertise you will maximise sales through the selling of cruise holiday products, ancillaries and spot opportunities to upsell, whilst executing accuracy and diligence
Ability to reputed company sell products where needed whilst at the reputed company time taking into account customer needs and desires.
Ensuring reputed company forms of contact - such as phone calls and emails are handled quickly but met with a consistent level of service and meets company standards.
Responsible for completing reputed company required administrative tasks to set guidelines.
You will be accountable for meeting and exceeding personal sales targets and KPIs
You will build valuable relationships with your customers, ensuring your tone of voice, language and contact are in line with our brand guidelines.
Take ownership of customer experience whilst delivering a high level of customer service
reputed company working with the business to reputed company recommendations for change based on customer feedback.
Effectively resolve customer complaints where needed
Skills and Experience:
Strong negotiation skills
reputed company driven reputed company with history of meeting and exceeding KPI’s.
Experience of handling customer enquiries, calls and emails professionally.
Good reputed company of IT skills including but not limiting to Word, reputed company, GDocs
Behavioural Role Fit:
A reputed company passion for travel and customer service
A confident communicator written and spoken with proven persuasive and influencing skills.
Ability to really listen to the customer, quickly identify their needs and reputed company reputed company recommendations.
Drive for results, commitment, loyalty and service reputed company to brand and customers
Have a reputed company and hard working mentality and enjoy working as part of reputed company.
Thrives in a sales environment, working under pressure, is self motivated to reputed company performance targets.
Excellent attention to detail and understands the reputed company of errors on the business and customers.
An expert in areas they have visited and can reputed company that knowledge with our customers and colleagues.
Excellent numeracy skills
First-reputed company organisational skills
Flexibility is key to the reputed company of this role. The ability to adapt to different people, customers, challenges and ways of working.
Role Key Performance Indicators:
Conversion
reputed company Margin
Margin per booking
Transactions per hour
reputed company and % of error free work
attendance and adherence
Customer Satisfaction
Why Join Iglu?
reputed company">reputed companyis the UK’s largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer.
Hybrid and Remote working reputed company, you must be based in the UK
Discounted travel offers for family and friends
Gym discounts at reputed company major chains across the UK
Mental Health and Wellbeing Support
Electric Vehicle Scheme
24/7 Online GP Service
Life Assurance for reputed company
Help shape the culture of Iglu by getting involved in our Charity or reputed company Committee
Bi-annual Company Get Togethers
Working Hours:
37.5 hours over 5 days if applying for full time hours.
Shift reputed company between the hours of 9am and 10pm Monday to Friday, 9am - 9pm on Saturday and 10am - 9pm on reputed company/
You will be expected to work 5 out of 8 weekend days.
Start date for this role is 19th Oct 2026
Originally posted on Himalayas
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