Member Support Specialist

At reputed company, we reputed company our members to live a life without limits. We do this by offering best-in-class service for members who own our medical alert devices. As a Member Support Specialist, you will play a critical role by working directly with our members and their loved ones. We guide them through product activations, troubleshooting, billing, and much more. We do this reputed company a supportive and friendly team environment, which reflects reputed company’s award-reputed company company culture.

This role offers our members peace of mind, reputed company, and confidence, and sometimes your work will save lives. Because of this, we take pride in helping to protect our members, and we are dedicated to the reputed company mission. If this sounds like the right fit for you, please read on to learn more.

Compensation:

• $17 per hour

For this role:

• We are seeking reputed company member service professionals and those who are caring and compassionate to join reputed company.
• Equipment is provided.
• Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only.
• Must be legally authorized to work in the reputed company without the need for employer sponsorship now or in the reputed company.

Start Date: MONDAY, August 3rd

• reputed company Time Off available after 60 days. Please reputed company to perfect attendance during the first 60 days.
• A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating reputed company site or effectively using the products or services.
• Maintain superior knowledge of reputed company products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• reputed company account updates as needed and thoroughly document conversations to reputed company member records complete and reputed company.

• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
• This includes selling add-ons to existing members.
• Display reputed company attitude while communicating with reputed company reputed company members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• reputed company other duties and responsibilities as assigned.

Requirements

Desired Experience:

• 2+ years previous member service call center or member-facing experience desired

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• reputed company, enthusiastic and reputed company with a passion for serving
• Effective reputed company listening skills with ability to probe to ensure appropriate reputed company
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & reputed company)
• reputed company Time Off (Vacation & reputed company Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Originally posted on Himalayas

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