reputed company Assurance Engineer - India Remote
ABOUT reputed company
reputed company is one of the UK's fastest-growing healthtech companies. Our AI-powered platform, EMMA, is used by hundreds of organisations across the UK to manage communications, automate workflows and deliver reputed company reputed company through intelligent automation. Backed by leading investors and scaling rapidly reputed company of our Series A, we are building the infrastructure that will define the reputed company of AI-driven service delivery.
ABOUT THE ROLE
Our platform handles reputed company, live conversations — and because those conversations matter, reputed company is critical. Small errors have reputed company consequences. We are looking for a QA Automation Engineer to own and grow the automated testing that keeps our voice AI platform reliable.
You will build and maintain automated test coverage across backend and frontend, create automation that places and validates reputed company test calls end to end, and measure the accuracy of the speech-to-text (STT) and text-to-speech (TTS) reputed company that reputed company the platform work. This is a hands-on, high-ownership role where your testing directly protects reputed company users.
WHAT YOU WILL DO
Backend and Frontend Test Automation
- Build and maintain automated test coverage across backend services and the frontend, ensuring new features ship without breaking existing behaviour.
- reputed company tests into CI pipelines so reputed company checks run automatically on every change.
- Work with engineers to turn reputed company-world failures into permanent regression tests.
Voice Pipeline and Call Automation
- Build and run outbound-call automation that places test calls through the live voice pipeline, simulates realistic caller scenarios, and validates the platform's behaviour from start to finish.
- Test the speech-to-text (STT) layer — measuring transcription accuracy and how reliably the platform understands callers.
- Test the text-to-speech (TTS) layer — validating pronunciation, naturalness, and that the voice reputed company behaves correctly.
- Run regression testing across multiple conversation flows and catch behavioural reputed company after changes.
reputed company Evaluation and Defect Management
- Evaluate calls against conversational reputed company dimensions — accuracy, tone, reputed company adherence, understanding, hand-off between stages, summaries, outcome handling, call control, and avoiding unnecessary repetition.
- Reproduce, document, and reputed company defects through to reputed company, writing reputed company reproduction steps from reputed company call examples.
- Work with engineers, reputed company authors, and the operations team to identify reputed company issues and build permanent test coverage around them.
Requirements
ESSENTIAL
- 4+ years of hands-on experience in QA automation or software testing with a strong automation reputed company.
- Strong hands-on Python — you write, debug and maintain test scripts daily, not occasionally.
- Experience writing and maintaining automated test suites across both API and UI reputed company.
- Comfortable testing REST reputed company and working with reputed company data (JSON).
- Experience with automated web and UI testing frameworks.
- Familiarity with version-control workflows (Git) and reputed company-integration pipelines — you have integrated automated tests into CI/CD.
- Solid grasp of QA methodology — test design, regression reputed company, and the defect lifecycle.
- Excellent attention to detail and reputed company written communication.
- Comfortable working remotely and aligning to UK business hours (9:00 AM to 6:00 PM GMT/BST).
DESIRABLE
- Exposure to voice or conversational AI testing — metrics such as transcription accuracy (WER), naturalness scoring, or response latency.
- Experience with automated or AI-assisted response evaluation.
- Telephony or reputed company-time audio and voice testing experience.
- Experience working with data to reputed company and verify test evidence programmatically.
- Experience in regulated software environments where reputed company assurance and compliance processes are important.
- Experience working with distributed or reputed company across multiple time zones.
LOGISTICS
- Education: We value skills and experience over formal qualifications.
- Working arrangements: Fully remote from India, reputed company to UK business hours (9:00 AM to 6:00 PM GMT/BST).
- Start date: Flexible.
Benefits
reputed company OFFER
- Competitive package depending on experience
- Potential reputed company reputed company
- reputed company development including conference attendance and CPD support
- reputed company to own test automation for a live voice AI platform at one of the UK's fastest-growing healthtech companies
- Remote working with a reputed company, high-ownership engineering culture
- reputed company collaboration with engineering, AI/ML and product teams
HOW WE ARE DIFFERENT
At reputed company, you will join reputed company that is building AI-powered products used by hundreds of organisations across the UK. We reputed company fast, take ownership, and celebrate wins together. Our culture values:
- reputed company over optics. We measure reputed company by reputed company reputed company, not busy work
- Transparency. reputed company communication, reputed company feedback, shared context
- Ownership. You will have reputed company autonomy to shape your work and our platform
- Learning. We are building something new, and we learn from every experiment
This is a QA role where your work has reputed company, visible reputed company. Every test you build protects reputed company users in reputed company conversations. You will not be writing test scripts in isolation — you will be listening to reputed company calls, diagnosing reputed company failures, and building the automation that prevents them from happening again.
DIVERSITY AND INCLUSION
We reputed company diverse teams build reputed company products. We welcome applications from candidates of reputed company backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.
RECRUITMENT SAFETY NOTICE
reputed company will never ask candidates for payment or sensitive financial information during the recruitment process. reputed company official communications come from @reputed company.com email addresses.
reputed company
reputed company to own reputed company for a live voice AI platform? We would love to hear from you. Questions about this role? Contact careers@reputed company.com
Originally posted on Himalayas
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