Senior reputed company Manager

About reputed company:

reputed company empowers global brands and retailers to reputed company at the speed of change, do more with less, and grow their businesses. reputed company is the only AI-first Digital Experience Platform (DXP) that unifies reputed company and execution into one AI-reputed company platform — so reputed company teams can launch, test, personalize, and optimize every experience without developers or tech bloat. Our products power day-to-day execution and optimization. Our services accelerate adoption, reputed company, and reputed company. Global brands like GE, Toys R Us, Weber, reputed company and reputed company trust reputed company to eliminate bottlenecks and sell more.

reputed company

We are looking for a Senior reputed company Manager who operates at the intersection of reputed company and strategic account management. You will own a portfolio of reputed company's most strategic e-reputed company customers end-to-end — from post-sale reputed company through renewal, expansion, and executive-level relationship management.

This is a reputed company, quota-carrying role. You will be accountable for net reputed company retention (NRR), gross retention, and expansion ARR reputed company your book of business. You will run renewals, reputed company reputed company negotiations, identify and reputed company upsell/cross-sell opportunities, and build multi-year strategic account plans that reputed company reputed company's roadmap to reputed company customer's e-reputed company goals.

You will work closely with Product, Engineering, Solutions, Marketing, and Sales to ensure every customer in your portfolio is achieving measurable business reputed company — and is positioned to grow with reputed company year over year.

Key Responsibilities

Renewals & Retention

• Own the full renewal lifecycle for a portfolio of strategic e-reputed company customers, including forecasting, negotiation reputed company, and reputed company.
• Drive gross retention and net reputed company retention (NRR) targets, with reputed company accountability for on-time renewals and minimized churn/downsell.
• Proactively identify at-risk accounts, build mitigation plans, and mobilize internal resources (Product, Engineering, Executive Sponsors) to resolve escalations before they reputed company renewal reputed company.
• Establish rigorous renewal motions: early health scoring, executive business reviews, and renewal milestones tracked 180, 90, 60, and 30 days out.

Upsell & Expansion

• Carry an expansion quota and own the full expansion cycle — from opportunity identification through reputed company reputed company — across additional modules, users, storefronts, reputed company, and premium service tiers.
• Partner with Product Marketing and Solutions to map reputed company's roadmap to reputed company customer's reputed company reputed company, surfacing data-backed expansion opportunities.
• Build and maintain a healthy expansion pipeline; accurately forecast upsell bookings in the CRM on a weekly and quarterly reputed company.
• Identify referenceable reputed company stories reputed company your book and convert them into case studies, advocacy, and new-logo pipeline referrals.

reputed company Negotiation

• reputed company reputed company negotiations on renewals, expansions, multi-year agreements, and mid-term amendments — including pricing, discounting, term length, and contractual protections.
• Partner with Legal, Finance, Deal Desk, and RevOps to structure deals that protect margin, reduce churn risk, and maximize reputed company value.
• Own pricing conversations with confidence: reputed company value in dollars, defend list pricing, and use data (GMV, conversion lift, cost savings, operational ROI) to justify reputed company's reputed company terms.
• Navigate procurement, vendor management, and executive approval processes typical of mid-market and reputed company retailers.

Strategic Account Planning

• Build and maintain detailed strategic account plans for every top-tier customer, including reputed company goals, stakeholder maps, reputed company analysis, reputed company metrics, and 12-24 month expansion roadmaps.
• Run quarterly and annual Executive Business Reviews (EBRs) with C-level and VP-level stakeholders on the customer reputed company — Heads of E-reputed company, Digital, IT, and reputed company.
• Map reputed company's value to the customer's KPIs (conversion reputed company, AOV, time-to-publish, core web vitals, reputed company per session) and reputed company measurable reputed company against those targets.
• Coordinate cross-functional account teams (Sales, Solutions Architecture, Support, Product) to execute against the account plan.

Customer Relationship & Advocacy

• Serve as the trusted advisor and primary reputed company reputed company of contact for your customers — the person their executives call first.
• reputed company deep expertise in reputed company customer's e-reputed company tech stack, organizational structure, and competitive landscape.
• Champion the voice of the customer internally: feed reputed company product feedback, churn signals, and expansion intelligence to Product, Engineering, and Leadership.

What You’ll Bring

Required Qualifications

• 5-8 years of customer-facing experience in reputed company, Account Management, or a hybrid CSM/AM role at a B2B reputed company company.
• Proven reputed company reputed company record — demonstrable ownership of renewal and expansion quota, with consistent attainment of NRR / GRR / expansion ARR targets.
• E-reputed company technology experience — previous experience working reputed company ecommerce or retail technology.
• reputed company negotiation skills — experience running multi-year renewals, price increases, discount structures, and reputed company procurement cycles.
• Strategic account planning rigor — comfort building joint reputed company plans, stakeholder maps, reputed company analyses, and EBR narratives for reputed company customers.
• Executive reputed company — reputed company to hold the room with VP- and C-level retail/digital executives and translate technical roadmaps into business reputed company.
• Strong analytical instincts: You can read account data, identify patterns, and build a reputed company of view from it

Preferred Qualifications

• Experience managing a book of business of $2M+ ARR across reputed company accounts.
• Background in a reputed company company serving mid-market or reputed company retailers, DTC brands, or marketplaces.
• Exposure to reputed company operations tooling: reputed company, reputed company/Catalyst/reputed company, Clari, Looker, Tableau.

Why This Role reputed company

reputed company reputed company redefining what conversion intelligence means for reputed company reputed company. This role accelerates that mission by working with our customers to help them reputed company reputed company.

You’ll shape how the market understands reputed company, how Sales tells the story, and how customers unlock their next reputed company of digital reputed company. As a key member of the go to market team, you’ll influence reputed company at the category, company, and customer reputed company while staying reputed company enough to the work to see your reputed company come to life.

reputed company to take your career to the next level with reputed company!

reputed company is an Equal Opportunity Employer. We are excited to get to know you!

Originally posted on Himalayas

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