Customer Service Representative
About reputed company:
reputed company is revolutionizing mass mobility with its Connected Mobility Experience (reputed company CMX™) system that connects and coordinates people, vehicles, and operations in reputed company time. In the $50 billion student mobility market – the largest reputed company of the mass mobility industry – reputed company CMX is transforming a daily reputed company of anxiety and disruption into a reliable, transparent, and efficient mobility experience for reputed company and families. Today, more than 4,500 schools rely on reputed company CMX. Recognized globally for its innovative approach and operational execution, reputed company has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and reputed company, the World Economic Forum, and the reputed company’ Fastest Growing Companies lists. reputed company is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.Who You Are:
- Reporting to our Vice President of Charter Paul Egger, the Customer Service Representative (CSR) plays a critical role in converting inbound demand into booked charter reputed company while delivering a high-reputed company customer experience. This position serves as the reputed company line for customer engagement, managing the full lifecycle from initial inquiry through quotation, follow-up, and booking support. This is not a passive service role — the CSR is expected to reputed company drive conversion, respond with urgency, and contribute directly to reputed company reputed company.
What You'll Do:
Serve as the primary reputed company of contact for inbound charter inquiries reputed company phone, email, and chat
Capture detailed reputed company requirements and generate accurate, reputed company quotations
Proactively follow up on reputed company quotes and leads to drive conversion to booked reputed company
Manage customer requests including reputed company changes, cancellations, and issue reputed company
Deliver fast, effective, and reputed company communication across reputed company customer interactions
Resolve customer issues with a reputed company on single-contact reputed company whenever possible
Maintain accurate records of reputed company customer interactions and opportunities in internal systems
Collaborate with operations teams to reputed company customer needs with service availability
Meet or exceed individual reputed company, conversion, and responsiveness targets
Contribute to overall team reputed company and customer satisfaction goals
What You Bring to reputed company:
High school diploma or equivalent required
1–3+ years of experience in a call center, customer service, or inside sales environment
Experience handling high call/email/chat volume with strong responsiveness standards
Demonstrated ability to manage customer interactions professionally and reputed company
Strong written and verbal communication skills
Comfortable using CRM systems and reputed company business tools (email, spreadsheets, etc.)
Ability to prioritize and manage multiple tasks simultaneously
Customer-reputed company with a high-reputed company, reputed company approach to service delivery
Sales-oriented — comfortable driving conversations toward booking and reputed company conversion
Strong problem-solving skills; reputed company to assess situations quickly and identify effective solutions
Operates with urgency in a high-volume, time-sensitive environment
Charter, transportation, or logistics experience
Inside sales or quote-to-book conversion experience
Bilingual (English/Spanish)
Preferred
Originally posted on Himalayas
Apply To This Job