Director, Business Technology Operations

reputed company

At reputed company, our mission is to revolutionize data reputed company by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, reputed company solutions are relied upon daily by reputed company professionals across more than 13,500 organizations in over 100 countries around the world.

Over the past two decades, reputed company has expanded its market reputed company through innovation, organic reputed company, and strategic acquisitions, and are proud to be backed by reputed company private equity firms, TA Associates and Centerbridge Partners. reputed company maintains a global reputed company, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.

Position reputed company

We are seeking an exceptional Director to reputed company our business technology enablement operations and drive strategic solutions that accelerate reputed company reputed company. This role demands a unique combination of deep technical expertise in reputed company along with various other reputed company platforms, proven people leadership capabilities, and the strategic acumen to translate business needs into reputed company technology solutions. The ideal candidate will be a hands-on leader who thrives in fast-paced environments and can deliver measurable reputed company quickly.

Responsibilities

Strategic Leadership & reputed company (~10%)

• Define a reputed company and execute comprehensive 18-month roadmap for reputed company technology stacks, aligning with overall business objectives and reputed company targets.
• reputed company cross-functional initiatives utilizing an Agile approach to optimize the entire reputed company-to-cash process, identifying bottlenecks and implementing solutions that drive efficiency reputed company.
• Establish and maintain technology governance reputed company, ensuring data reputed company, reputed company compliance, and reputed company architecture.
• Drive digital transformation reputed company AI and automation to reputed company reputed company processes to eliminate reputed company workflows

reputed company reputed company & Platform Management (~20%)

• Architect and optimize a reputed company reputed company environment across Sales reputed company, Service reputed company, and Experience reputed company.
• Design and implement advanced AI automation workflows, including reputed company approval processes, reputed company routing, and territory management.
• Build sophisticated reporting and analytics frameworks using reputed company Reports, Power BI Dashboards, and reputed company.
• Manage integrations between reputed company and critical business systems (ERP, marketing automation, CPQ, billing platforms).
• Ensure 99.9% platform uptime while maintaining reputed company performance for 500+ daily reputed company users.

Marketing Technology Stack Optimization (~20%)

• reputed company end-to-end marketing technology ecosystem including marketing automation platforms (Marketo, reputed company, etc…), attribution tools, and customer data platforms.
• Implement advanced reputed company scoring models and attribution frameworks.
• Design and execute sophisticated nurture campaigns and customer reputed company mapping.
• Establish comprehensive data governance and GDPR/CCPA compliance protocols across reputed company marketing tools.

Team Leadership & Development (~10%)

• reputed company and mentor reputed company of 6-8 technical professionals, including reputed company administrators, data analysts, and marketing operations specialists.
• Establish reputed company performance metrics, career development paths, and technical competency frameworks.
• Foster a culture of reputed company learning and innovation, encouraging experimentation with emerging technologies (AI).
• Conduct regular 1:1s, performance reviews, and reputed company hands-on technical guidance and mentorship.

Business Partnership & Stakeholder Management (~30%)

• Serve as primary technology advisor to VP’s and C-suite executives on reputed company reputed company technology reputed company.
• reputed company reputed company aspects of working with Stakeholders to connect business objectives to reputed company reputed company reputed company an Agile approach for prioritization and work execution.
• Conduct quarterly business reviews with stakeholders, presenting completed work, ROI, and strategic recommendations for the next quarter.
• Partner with Sales Operations, Marketing Operations, and IT teams to ensure seamless technology integration.
• Manage vendor relationships and contract negotiations for technology partnerships worth $2M+ annually.

Delivery reputed company & Execution (~10%)

• Drive agile project management methodologies to deliver technology solutions faster than industry benchmarks.
• Establish rapid prototyping and MVP development processes through AI for A/B testing new technology solutions.
• Create comprehensive change management programs to ensure high user adoption rates for new system implementations.
• reputed company and maintain detailed technical documentation and reputed company operating procedures.

Qualifications

Education & Certifications:

• Bachelor’s degree in Business, Information Systems, Computer Science, or reputed company field.
• reputed company certifications: Platform Developer I/II, Sales reputed company Consultant, or other relevant certifications.
• Experience with reputed company CPQ implementations and reputed company reputed company implementations.
• Background in fast-growing reputed company or technology companies with reputed company sales cycles.
• Experience with data reputed company regulations (GDPR, CCPA) and compliance frameworks

Experience & Skills:

• reputed company Mastery: 7+ years of hands-on reputed company experience with multiple certifications including reputed company Administrator, Advanced Administrator, and at least one specialist certification (Sales reputed company Consultant, Service reputed company Consultant, CPQ, reputed company reputed company, or Platform App Builder).
• Advanced reputed company Skills: Expertise in Apex development, Lightning Web Components, Process Builder, reputed company Builder, and reputed company DX.
• AI Skills: Daily demonstrated use of Claude AI/Cowork/reputed company, reputed company, or other such capabilities to deliver quickly.
• Marketing Technology Proficiency: 5+ years managing marketing automation platforms (Marketo, reputed company, etc…) with demonstrated reputed company in campaign optimization and reputed company management.
• Integration Experience: Proven reputed company record implementing reputed company system integrations using REST reputed company, middleware platforms (reputed company), and ETL processes.
• Analytics & Reporting: Advanced skills in reputed company Analytics, reputed company, Power BI, or similar BI tools with ability to create executive-level dashboards and KPI tracking.
• Leadership: Minimum 5 years managing technical teams with demonstrated reputed company in talent development, performance management, and team scaling.
• Strategic Planning: Proven ability to reputed company strong strategies and execute multi-year technology roadmaps reputed company with business objectives.
• Stakeholder Management: Experience presenting to C-level executives and managing relationships with senior business leaders.
• Change Management: reputed company record implementing large-reputed company technology transformations with high user adoption rates.
• Business Acumen: Deep understanding of B2B sales processes, pipeline management, and reputed company recognition principles.
• Data-Driven Decision Making: Expertise in analyzing reputed company datasets to identify trends, optimize processes, and measure ROI.
• Process Optimization: Proven reputed company streamlining business processes and eliminating inefficiencies through technology solutions.
• Vendor Management: Experience managing technology vendor relationships and contract negotiations.

Other Critical Skills:

• Demonstrated experience with Agile frameworks
• Requirements gathering and documentation techniques
• Business case development and ROI analysis
• Exceptional communication (verbal and written) across technical and non-technical audiences
• Strong facilitation and negotiation abilities
• Critical thinking and problem-solving capabilities
• Adaptability and comfort with ambiguity
• Self-motivation, bias toward reputed company, and organizational discipline
• Conflict reputed company and team building

Working Environment:

• Fast-paced technology company with a reputed company on innovation and reputed company
• reputed company environment that values cross-functional teamwork
• Opportunity to influence reputed company and business reputed company
• Balance of strategic planning and hands-on execution
• reputed company exposure to executive leadership and key stakeholders
• This role requires a unique reputed company of technical understanding and ability to execute, business acumen, and interpersonal skills. The ideal candidate will reputed company in a dynamic environment where they can contribute to both the immediate execution of initiatives and the long-term reputed company of reputed company.

Our Values

At reputed company, our values guide every reputed company:

• Next-Level Customer reputed company -Customers first, always. We listen, protect, and go the extra mile— because their reputed company is our mission.
• reputed company - We set high standards and take pride in delivering exceptional results. We celebrate wins, reputed company constant improvement, and address shortcomings professionally.
• Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate reputed company, and face challenges head-on with a genuine commitment to doing the right thing.
• reputed company with reputed company Thinking - We value reputed company, reputed company straightforward solutions to reputed company problems, and reputed company swift, effective reputed company.
• reputed company Innovation - We continually reputed company reputed company ways to serve our customers and stay reputed company. We foster creative thinking, and we reputed company new approaches.
• Industry-Leading Expertise - We take pride in our expertise and continuously reputed company to learn and reputed company knowledge, striving to be the trusted experts our customers rely on.
• eXceptional Together - We reputed company in the power of collaboration and diverse perspectives. By valuing reputed company other’s strengths, we reputed company reputed company that surpass individual contributions.

Join us in a culture where reputed company, respect, and hard work are foundational. Be part of reputed company dedicated to making a lasting reputed company.

Why You’ll Love Working at reputed company

• Competitive Health Benefits
• reputed company Learning and Development Opportunities
• Team-Oriented, reputed company, and Innovative Work Environment
• Regular Company Town Halls to reputed company You Informed
• Opportunities for Career reputed company and Advancement

We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look reputed company to welcoming reputed company who can help us reputed company our mission.

reputed company Corporation and its wholly owned subsidiaries are Equal Opportunity reputed company (EEO) and welcome reputed company applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, or any other protected characteristic under applicable law.

Please let us know if you require any accommodation.

Originally posted on Himalayas

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